Office 365 Error Code 3-1 when loading

Question

What does error code 3-1 tell me and how can I correct?

Answer 1

Hello Gregory,

The specified error could occur due to multiple reasons as mentioned below.

Corrupt Office installation, Firewall, Anti-virus program or internet connectivity.

Let's try resolving this issue by following steps mentioned below and verify the result.

1) Run 'Fix it' from the following article to remove the traces of existing Office installation.

http://support.microsoft.com/kb/2739501

Note: Save the ‘Fix it’ before running it if you’re working on a 64 bit Windows.

2. Now try re-installing the Office suite and verify the result.

You may also refer to the following KB article which discusses about common Office installation issues and see if it helps.

http://support.microsoft.com/kb/2822317

Try the suggestions and let me know the result at your earliest convenience.

Thank you.

Answer 2

Hello Sandi,

We understand how you feel about the situation. We're sorry for the trouble this has caused you.

Before we proceed, I need more information to help you better.

1. What is the complete error you receive when you try installing the Office suite?
2. How did you uninstall the Office suite? Is it from Control Panel> Programs and Featuresor by running Fix itfrom KB 2739501?
3. Did you try performing any troubleshooting steps resolve the re-installation issue? If yes, what are they (include all the steps and its result)?

Kindly reply with necessary information and I'll be happy to assist you further.

Thank you.

Answer 3

I did the uninstall but now cannot reinstall.  Get error messages.

Answer 4

Hello Amber,

Thank you for posting your query in Microsoft Office Community.

You don't need to sign in a Microsoft account to run Fix it from KB2739501.

Please provide additional information before we proceed.

1. Are you able to go to KB2739501 and click on the Fix it?
2. Where does it state that you're not signed in?
3. Do you receive a prompt to sign into your Microsoft account?

I look forward to your reply to assist you further.

Thank you.

Answer 5

I click on http://support.microsoft.com/kb/2739501 attempt the 'Fix It' you are talking about and the article does not work. It states that I am not signed in, but I am.