Problem with Ink Tools

Question

I have the Surface Pro and Office 365.  When I try to use the change the color of the pen (Ink Tools), the "More Ink Colors" option is grayed out.  I need to select a color from that set of options or change the standard colors

Answer 1

I have received the following information from the Word Product Team:

Quote

Apparently this is “by design.” A while back the decision was made that ink should only offer theme colors when inking.  Apparently, though, you can select existing ink and make it whatever color you want, which is why the “More Ink Colors” button is grayed out instead of being removed.

So if you select existing ink, you can theoretically use this functionality to select any color and change your ink to that color, but only if the ink has already been created using a theme color.

Unquote

Note, you need to Stop Inking to select the existing ink and after you select it and use the More colors facility, the color that you select will then appear in the Recent Colors section of the Color dropdown.

Why do they disable by design a very good feature?

I would like to be able to customize the color of ink when I write using my new touchscreen with pen.

Is there any way to force enable this feature so that we can customize the ink color before writing?

For now 

I am using a temporary workaround in that I make a stroke, select it change to any color in RGB space I choose, then it will be added to recent colors, then I can choose from recent coors and continue writing.

Answer 2

Thank you for responding

It is in all application.  I checked.

I changed the format, Word 2010 and Word 2007.

Answer 3

I have received the following information from the Word Product Team:

Quote

Apparently this is “by design.” A while back the decision was made that ink should only offer theme colors when inking.  Apparently, though, you can select existing ink and make it whatever color you want, which is why the “More Ink Colors” button is grayed out instead of being removed.

So if you select existing ink, you can theoretically use this functionality to select any color and change your ink to that color, but only if the ink has already been created using a theme color.

Unquote

Note, you need to Stop Inking to select the existing ink and after you select it and use the More colors facility, the color that you select will then appear in the Recent Colors section of the Color dropdown.

Answer 4

I have put the question "Why have the option, if it cannot be used?" to the Word Product Team.

Answer 5

Hi,

In order to assist you with the issue I need some details:

Does the issue occur across all the Office applications or only Word?

Does this issue occur with the files which are already saved or is it the same with the new files as well?

What is the format of the files/documents?

If possible post the screen shot of the same so that we can check and assists you better.

When you are in the reply window you will see an option ADD Image, click on it to insert the image.

Thank you.