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Problem with changing password

Szymon Rabiza 101 Reputation points
2021-07-22T09:41:43.943+00:00

Hello
When someone trying changing password by himself (because it's ending of password 1 days left. Etc.) they cannot (Ctrl + alt + Del → change password), but when they change password while logging they can, how to resolve this problem
We use AD group policy, it's something in there?

Windows
Windows
A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.
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  1. Hannah Xiong 6,236 Reputation points
    2021-07-23T04:50:04.307+00:00

    Hello @Szymon Rabiza ,

    Thank you so much for your kindly reply.

    To better understand our issue and provide any suggestions, we would like to confirm more details with you.

    1. As stated, they could not change their password via Ctrl + alt + Del → change a password. Did we mean that the password could not be changed before the users log in via Ctrl + alt + Del → change a password?

    If so, if the users do not log in as shown below, when we press Ctrl + alt + Del, there will be no prompt for the options such as Lock, Change a password.

    117265-image.png

    117266-image.png

    1. When they log in, could they change their password via Ctrl + alt + Del → change a password? If not, is there any error message? Or could you please provide more details about how they could not change their password?

    117267-image.png

    1. Please run the following command on the client to which the user log in.

    Net accounts

    117274-image.png

    Best regards,
    Hannah Xiong

    1 person found this answer helpful.

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  1. Hannah Xiong 6,236 Reputation points
    2021-07-22T10:15:18.003+00:00

    Hello @Szymon Rabiza ,

    Thank you so much for posting here.

    According to my understanding, if we use Ctrl+Alt+Del to open the Windows Security dialog box, we will find that the "Chang a password" item is removed from the options. If there is any misunderstanding, please feel free to let me know.

    Besides, we mentioned that we use AD group policy. May I know whether we configured the group policy to disable password change from Ctrl+Alt+Del option? To check about this, we could see whether we configure the below policy:

    116999-image.png

    Best regards,
    Hannah Xiong

    1 person found this answer helpful.
  2. Szymon Rabiza 101 Reputation points
    2021-07-26T09:35:11.127+00:00

    Hello @Hannah Xiong
    As for now I change 29 days to 25 days, and now I'm waiting for someone to change password, I'm really hope this going to work

    Best regards,
    Szymon Rabiza

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