Error 30174-4

Question

When I try to download Office Home & Business 2013, I'm getting this error. 

I can not find Office on my computer, however it's listed in my programs.  When I try to uninstall it I get the following error.

I need to get this installed and setup. 

Thank you!

Answer 1

Hi,

I was having the same problem, error code 30174-4 on running Click to Run installation. 

Upon further investigation, I found that I had two simultaneous network connections that routed to the internet. One was a WiFi connection linked to a particular subnet, and the other was a wired ethernet connection linked to a different subnet. Both connections were capable of reaching the internet, although both would have had different public facing IP addresses.

My best guess is that the streaming requires a consistent connection to one IP address, but the client is load balancing or shifting the connection between the two routes.

When I disconnected the wired connection, and kept only the WiFi connection - the problem was resolved.

For those people experiencing the same issue - check to see if you have a wireless and wired connection, or an active VPN or similar.

Ta

Chris

Answer 2

I actually had Microsoft Office 2013 up and running on my machine earlier; when I first installed it, I had this problem for over a week and a half, but randomly, when I ran the installer, it decided to work again. However, I recently gained a need to get Microsoft Access installed on my machine as well, and when I tried installing that today, it completely broke all of Microsoft office for me. Excel, Word, and outlook all stopped running, and when I navigated to their install-directories, I was not capable of even finding the .EXE's that run them. I've found their manifests, .BAKs, and all the rest of the dependant data, but the executables to run the software itself were missing. I tried uninstalling and reinstalling, and now I'm no longer even capable of getting simple Office 2013 on my machine.

I have a Windows 8 (God, Microsoft, you really should have stuck with Windows 7...), Acer laptop with the Professional edition of the OS. I have tried doing a manual uninstall of the software, using regedit, and cmd to clean up all excess directory-installs, as well as using microsoft fix-it. I have done a clean boot, made sure my computer is completely updated to the most recent adobe flash security update (thats the most recent one my computer has received), and have insured that I have no other versions of office on my machine (This laptop is less than a year old, so little chance of that... especially considering the fact that I've never installed any other version on my machine.) 

Microsoft has been losing its capability to write software which works with their own operating systems, and I'm getting sick of not being capable of using the software I bought to use on my own computer. I've run in to all kinds of "Something went wrong", depending on how I install (Right click and run as admin, launch through CMD, I even wrote something in C# to launch the installer for me....) I've tried both the 32-bit and 64-bit versions, but nothing I've attempted has yet to work.

Answer 3

I have worked with Microsoft support on this error before. In my case, the problem is that my university's network architecture uses a hidden proxy server to scrub/filter the connection. Both times Microsoft was unable to fix the problem directly. They had a work around where, in last-ditch cases, they just manually install Office without Click-to-Run.

Anyway, yes, this is a network architecture problem.

Answer 4

I think my problem may have been similar to yours, Chris... I was installing Office at work, which I'm on a domain for... Its quite possible that the ip was being rerouted via several external ports from the network, or something like that, because as soon as I got home, re-ran the fixit, and tried reinstalling (Access, at least), it appears to be working. Fingers crossed that this will work on Office 2013 as well, or else I'm still in trouble...

Answer 5

To all who have struggled with this issue....

I too have ran into the SonicWall / 30174-4 Office365 Install error.  I have not found a fix, nor will I stop looking (cause this is driving me crazy).  Let me share with you what I have found thus far....

I have a pair of NSA 3500's, configured for high availability (Fail Over).  I have found when the click-to-run installer is used behind this firewall, in any zone, the install will fail anywhere between 25-75%, with the error 30174-4.  Microsoft, thank you at least bringing back error codes (previous failures just echoed:  "Something Went Wrong", no error codes).  To reset the installation (prep to try again), I am using the click-to-run uninstall cab found here:  http://support.microsoft.com/kb/2739501/en-us  This clears all settings and services as well has allows for the install to run again.

If the 3500 is bypassed (usable IP in WAN Zone/Network), the installation works fine, ruling out AV software issues, etc.  I have ran the click-to-run behind a TZ210 (fairly basic config), with the same AV software, Install works just fine.  I have also traveled to a colleagues network (University of Utah Network), which is a heavily filtered network.  He too has in inbound Sonicwall 3500 protecting a segment of his network, from which I ran the click-to-run, and the installation worked just fine (working through campus filtering, transparent firewalls and who knows what else).

I compared notes on basic and advanced setups, we have very similar configurations, the differences being in networks and firewall rule sets.  I was unable to find a difference that explains this behavor.  I have continued to run the install and track back through logs expecting to see notification of "blocked" traffic for some rule set.  To date I have not seen any such log entry.  I have tried turning off IDS, IPS, and content filtering, yielding the same results (failed install, no log entries).  I am currently working under the impression there is a lower level setting (such as adherence to RFC rules, stealth mode settings or IGMP settings) that is causing the problem and as such is not being reported in the log files.  I believe Microsoft is using some sort of multicasting protocol to deliver the click-to-run package and this is being filtered or broken by the firewall.

I hope this info helps someone.  I have being fighting this issue for close to six months.  Due to the work around of installing off network or bypassing the primary firewall, this has fallen off my priority list.  As soon as I have more time, I will be opening up a support case with SonicWall, in hopes of finding someone smarter or with more experience than me.

If I ever do find the answer, I will be sure to post it.  Good Luck to all and please post your findings as this information may help others to find the answer (or me!).