error message The setup controller has encountered a problem during install.

Question

This appears when I try to open an office program;  The setup controller has encountered a problem during install.  Please review the log files for further information on the error.

Answer 1

Does that apply, when you cannot install the program in the first place?!

I downloaded a trail version of Project Professional from Microsoft - and when I try to install, all I get is Set up cannot verify disk or location even though it is on the desktop!!

Hi,

I need information to assist you with the issue:

Are you trying to install project as standalone?

If yes, then I would suggest you to post your query in the forum below for better suggestions;

http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-project

Thank you.

Answer 2

Does that apply, when you cannot install the program in the first place?!

I downloaded a trail version of Project Professional from Microsoft - and when I try to install, all I get is Set up cannot verify disk or location even though it is on the desktop!!

Answer 3

Hi Tim,

Thank you for choosing Microsoft Community. Let me assist you with the issue related to Office 2010.

Try the steps below and check the result:

Repair the Office installation:

http://office.microsoft.com/en-in/project-help/repair-office-programs-HA010357402.aspx

If the repair process fails to fix the issue, remove and reinstall the program by running it fix it mentioned in the link below:

http://office.microsoft.com/en-us/support/how-to-uninstall-or-remove-microsoft-office-2010-suites-HA104027750.aspx

Note: Ensure to have the Office 2010 disc and the key handy to reinstall it.

Once removed, restart the computer and try to reinstall the program.

I hope the above steps helps.

Thank you.