Office 365 Cache Causing Overheating

Question

I have Office 365, and the document cache is causing my computer to overheat. About a month ago, after the latest update, the document cache began causing my processor to overheat, and thus my computer would shut down. I reinstalled twice to solve the problem, but not luck. For the rest of the month, I just used Office 2010 until I could get around to replacing my motherboard and processor (which I had already been planning to do). I have now installed the new hardware, but the problem is persisting. Fortunately, my processor isn't overheating to the point of needing to shut down. According to the Task Manager, the cache is opening upwards of 30 simultaneously running instances. Since I cannot use 365 without the cache enabled, and it is a program that always runs in the background, this effectively renders either my computer or my Office suite useless. I would like to be able to use the program I paid for without having my computer crash on me.

Suggestions? Obviously uninstalling and reinstalling doesn't help, and even replacing aging hardware has solved nothing. This was not a problem prior to the update a few weeks back.

Answer 1

Hi,

Thank you for replying.

Let us follow ‘GlennNZ_007’ suggestion in the following thread link and check if it helps.

http://answers.microsoft.com/en-us/office/forum/office_2013_release-office_storage/csisyncclientexe-consuming-cpu-on-win-81-microsoft/1c0954ff-0588-4211-9e5b-bd91081d61f6

Thank you

Answer 2

The Clean Boot had no impact on the software, and I am not keen on creating a new user account.

Everything I have is synced with my Microsoft Account (OneDrive, Office 365, Outlook, etc.) so to switch to a new account will mean having to link all these to the new account (an obnoxious prospect at best) or transferring everything over to the new ID.

Any other suggestions?

Answer 3

Hello,

Let us restart the system in Windows Clean Boot and verify the results. Restarting the system in Clean Boot would disable all third party software services and helps eliminate software conflicts.  This would help us to determine if any third party services/applications are causing issues.

Refer to the link below to know on how to start the computer in Clean Boot.

http://support.microsoft.com/kb/929135

Note: Ensure to restart the computer to normal mode (Step 3 in the above link) once the troubleshooting is complete.

If issue still persists, you may create a new Windows User Account and check how it works there.

Refer to the following link on how to create a new Windows user account.

http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-8

Follow the steps and let us know if that helps.

Thank you