Share via

Microsoft Word 2013: Tracked Changes bug? Comments balloons disappear after deleting text in a document

Anonymous
2013-09-25T05:04:01+00:00

I have encountered a really annoying bug in Word 2013.

For background, I am an English-language scientific editor and have upgraded to Word 2013 from 2010.

Often, I find that when I (or other editors) delete the text highlighted by a comment, the actual comment disappears from view. Word is set up so all changes are shown in the mark-up margin. If I restore the text, the comment re-appears.

The comments are not visible in All Markup or Simple Markup views. However, if I use the Reviewing pane, I can find the comments if I de-select 'show , if the document doesn't crash because of the sheer number of changes! This has meant I frequently miss some comments from clients or other editors.

If I load the same document in Word 2010, the comment is visible and can be interacted with. Therefore, I oftne need to make all edits in Word 2013 (the ability to switch from simple to all markup is quite handy, as are the larger comment boxes), but then need to re-open in Word 2010 to check I haven't missed anything.

Does anyone have any suggestions or has anyone else encountered this?

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

11 answers

Sort by: Most helpful
  1. Stefan Blom 342.4K Reputation points MVP Volunteer Moderator
    2014-09-11T22:42:25+00:00

    In the Display for Review drop down, select "All Markup." In the Track Changes Options dialog box, select "Comments and formatting" in the "Balloons in All Markup view show" drop down. When both of these options are selected, you will see comment balloons associated with text marked for deletion in Word 2013.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2015-03-03T17:15:58+00:00

    In the Display for Review drop down, select "All Markup." In the Track Changes Options dialog box, select "Comments and formatting" in the "Balloons in All Markup view show" drop down. When both of these options are selected, you will see comment balloons associated with text marked for deletion in Word 2013.

    Thank you, Stefan.  This works as described.

    I noticed the following for the "Balloons in All Markup view show:" options:

      -- "Revisions" only points to deletions, without showing the deleted text within the document (which is nice for keeping the document view succinct and readable).  However, the Comment Balloon attached to deleted code is not visible (which was the reason for this thread in the first place).

      -- "Comments and formatting" shows the Comment Balloon, as desired, even when the associated text has been deleted.  However, the deleted text now appears within the document as a strike-through (which is not always wanted).

    It would be nice (in a future version) if the visible strike-through for deleted text could be selected independently of the Comment being visible.  Or better yet, show the Comment regardless of whether the text has been deleted.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  3. Anonymous
    2013-09-25T21:03:20+00:00

    I have encountered a really annoying bug in Word 2013.

    For background, I am an English-language scientific editor and have upgraded to Word 2013 from 2010.

    Often, I find that when I (or other editors) delete the text highlighted by a comment, the actual comment disappears from view. Word is set up so all changes are shown in the mark-up margin. If I restore the text, the comment re-appears.


    Even in older versions of Word, deleting the text to which a comment is "anchored" deletes the comment too, so there's no change there...

    I guess you mean that Undo restores the comment? Again, this is the same behavior as in older versions of Word.

    Hi Stefan,

    Thanks for quickly responding.  I have provided images illustrating the problem and shared the files.

    I've attached a screengrab showing the issue - from Word 2010 and 2013. The changes were made in Word 2013, and I have re-opened the file in 2010. The anchor can still be seen with shading in the mark-up margin in both versions.

    In 2013, the comments are not deleted when deleting the associated text, they are just invisible in the mark-up margin. They can be found (eventually) by scrolling through the revisions pane on the left. However, this is often impossible or impracticle when dealing with 30-40 pages of extensive editing!

    Therefore, my problem is that, if my client adds a comment and deletes the anchored text, the comment remains in the document, but I can't see it in Word 2013. But, I can see the comment when opening the document in an earlier version of word. Therefore, my clients have complained that I have missed important comments.

    Word 2013:

    Word 2010:

    I have uploaded the files to skydrive:

    http://sdrv.ms/15tTbqS

    Was this answer helpful?

    0 comments No comments
  4. Stefan Blom 342.4K Reputation points MVP Volunteer Moderator
    2013-09-25T17:28:47+00:00

    I have encountered a really annoying bug in Word 2013.

    For background, I am an English-language scientific editor and have upgraded to Word 2013 from 2010.

    Often, I find that when I (or other editors) delete the text highlighted by a comment, the actual comment disappears from view. Word is set up so all changes are shown in the mark-up margin. If I restore the text, the comment re-appears.


    Even in older versions of Word, deleting the text to which a comment is "anchored" deletes the comment too, so there's no change there...

    I guess you mean that Undo restores the comment? Again, this is the same behavior as in older versions of Word.

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2013-09-25T17:17:05+00:00

    Well it is very difficult to suggest anything if it can not be reproduced everytime.

    Can you somehow narrow down when exactly the issue occurs?

    Was this answer helpful?

    0 comments No comments