Error when installing Microsoft Office Remote PC

Question

Receive error when installing "Microsoft Office Remote PC" progam, I copy/pasted snippet of error log at the failed point.

[1280:1CA8][2013-11-19T06:44:59]i000: Setting string variable

'WixBundleLog_OfficeRemotePackage' to value 'C:\Users\t0456js\AppData\Local

\Temp\Microsoft_Office_Remote_20131119064456_1_OfficeRemotePackage.log'

[1280:1CA8][2013-11-19T06:44:59]i201: Planned package: NetFx45Web, state:

Absent, default requested: Present, ba requested: Present, execute: Install,

rollback: None, cache: Yes, uncache: No, dependency: None

[1280:1CA8][2013-11-19T06:44:59]i201: Planned package: NetFx45Web, state:

Absent, default requested: Present, ba requested: Present, execute: Install,

rollback: None, cache: Yes, uncache: No, dependency: None

[1280:1CA8][2013-11-19T06:44:59]i201: Planned package: OfficeRemotePackage,

state: Absent, default requested: Present, ba requested: Present, execute:

Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[1280:1CA8][2013-11-19T06:44:59]i299: Plan complete, result: 0x0

[1280:1CA8][2013-11-19T06:44:59]i300: Apply begin

[1280:1CA8][2013-11-19T06:48:36]e000: Error 0x800705b4: Failed to wait for

child to connect to pipe.

[1280:1CA8][2013-11-19T06:48:36]e000: Error 0x800705b4: Failed to connect to

elevated child process.

[1280:1CA8][2013-11-19T06:48:36]e000: Error 0x800705b4: Failed to actually

elevate.

[1280:1CA8][2013-11-19T06:48:36]e000: Error 0x800705b4: Failed to elevate.

[1280:1CA8][2013-11-19T06:48:36]i399: Apply complete, result: 0x800705b4,

restart: None, ba requested restart:  No

I have Windows 7 on HP laptop.  Anyone else experience this type of error message and are aware of a fix?

Answer 1

Yes, I have Windows 7 with Office 2010. 

Screen states:

Setup Failed

One or more issues caused the setup to fail. Please fix issues and retry setup. For more information see the log file.

0x800b0109 - A certificate chain, but terminated in a root certificate which is not trusted by the trust provider.

Snippet of log file:

[0930:18A8][2013-11-25T18:34:23]e000: Error 0x800b0109: Failed authenticode verification of payload: C:\ProgramData\Package Cache.unverified\OfficeRemotePackage

[0930:18A8][2013-11-25T18:34:23]e000: Error 0x800b0109: Failed to verify signature of payload: OfficeRemotePackage

Answer 2

Based on the error here: OfficeRemotePackage is Absent. Are you trying to load it from a network share or in a zip file perhaps? 

Just for clarity, you have Windows 7 (you stated above), you also have some version of Office 2013 installed and you get an error on install, of which this is the error log output. What does the error say? If you know you have Office 2013 installed and the installer is telling you it can't find it, we have now discovered an issue with some configurations where this is the case. We're in the process of working on a fix now. If that isn't the issue, can you let us know the error you're seeing on the screen? Thanks!

[1678:1674][2013-11-20T19:13:35]i201: Planned package: OfficeRemotePackage, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

Answer 3

hey John - thanks for responding. i manually installed .net4.5 successfully, re-booted and tried to install office remote pc and received the following error:

0x800705b4 - this operation returned because the timeout period expired.

WixBundleLog_OfficeRemotePackage' to value 'C:\Users\t0456js\AppData\Local\Temp\Microsoft_Office_Remote_20131120191329_0_OfficeRemotePackage.log'

[1678:1674][2013-11-20T19:13:35]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

[1678:1674][2013-11-20T19:13:35]i201: Planned package: OfficeRemotePackage, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register

[1678:1674][2013-11-20T19:13:35]i299: Plan complete, result: 0x0

[1678:1674][2013-11-20T19:13:35]i300: Apply begin

[1678:1674][2013-11-20T19:16:54]e000: Error 0x800705b4: Failed to wait for child to connect to pipe.

[1678:1674][2013-11-20T19:16:54]e000: Error 0x800705b4: Failed to connect to elevated child process.

[1678:1674][2013-11-20T19:16:54]e000: Error 0x800705b4: Failed to actually elevate.

[1678:1674][2013-11-20T19:16:54]e000: Error 0x800705b4: Failed to elevate.

[1678:1674][2013-11-20T19:16:54]i399: Apply complete, result: 0x800705b4, restart: None, ba requested restart:  No

Answer 4

Based on your log messages it looks like the installer failed during the check of the .net 4.5 framework package; it also appears from the timestamps that the downloader couldn't have had enough time to install it for you.

While we didn't experience this failure during testing, we believe if you manually install .net 4.5 before installing the Office Remote PC components, it should install fine for you.

Links:

.net 4.5 framework: http://www.microsoft.com/en-us/download/details.aspx?id=30653

PC software for Office Remote: http://aka.ms/officeremotepc

Please let me know if this works for you.

Thanks,

John

Answer 5

Hi,

I would like to know if you are using Office 2013 on the desktop and the Windows 8 Mobile device?

If yes, then disable the defender\security essentials in Windows Clean boot following these steps:

http://support.microsoft.com/kb/929135

Note: Ensure you restart the computer in normal mode after troubleshooting.

Let us know the results for further assistance.

Thank you.