office 365 printer issues

Question

Recently my husband bought the Office 365 University edition everything works fine on our laptops except when we try to print. We have a HP Photosmart Plus and since we upgraded our laptops to the 365 when we send more than two pages to print it won't work. We uninstalled and re installed the printer and its still not working. Any ideas to help fix this?? Thanks This is frustrating....

Answer 1

Here are some loosely related HP printer problems

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Using the HP Print Diagnostic Utility

**http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02072599&lc=en&cc=us&dlc=en#N104******

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HP Printer Problem do not print Office 2013 Win7/8 - HP MFP M175nw / HP CP2025n / HP CP5520 / HP M4555 / HP-CM2320fxi

**http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-excel/2013-print-bug-cant-print-from-any-office-apps/bcb6776d-e284-4f63-9cc2-c6287451a4d3********http://h30434.www3.hp.com/t5/Printing-Issues-Troubleshooting/MFP-M175nw-and-Office-2013-Prints-once-after-reboot/td-p/2415649**

HP MFP M175nw  HP CP2025n printers do now work with Office 2013 in Windows 7 and 8.  The problem was first reported in Feb 2013, still not fixed in June 2013.

The workaround is to use a non-HP printer driver to print to the physical device (sorry, the person who posted this fix did not specify which driver they used). You lose some built in functionality, but at least you can use Office 2013 with your printer.

Here is one possible fix that worked for other HP models

<snip> "After lots of testing I have found a setting that has fixed all my HP CP5520 and HP M4555 printers that were crashing when printing from Office 365's 2013 pro plus.

It's the driver setting in Device settings -> Installable options -> Printer Status notification, this needs to be disabled." </snip>

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Another fix that worked for one person is to turn off Notifications: go into settings within notification center) and disable it. So far (printing a document twice) it appears to work.

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When I use the HP Printer Driver specific to my CM1312MFP printer is when I get the errors. I to have tried using a non-HP driver (virtual) and never had the lock up.

Windows 8 / Office 2013 / HP printing problem - solution, install OLDER printer driver!

Office 2013 instead.  I am having problems with Excel, Word and Outlook printing to two separate HP laserjet printers, models 1522nf and model 3015.  I can print one file from these applications.  The second file locks up the Excel, Word or Outlook program and the only solution that I have found is to close out of the program.  If I restart my computer, I can then print one file before it locks up again.  This only happens with my HP Laserjet Printers.  I have a HP Officejet 8600 printer that does not have any problems printing in Office 2013 Excel, Word or Outlook.   Both of my Laserjet printers will print anything on Internet Explorer or non Office based programs without any issues.  I have downloaded the latest drivers for these printers and looked for any latest updates to Office 2013 and made sure that I had the most recent.

I installed the printer driver Vista version for my HP Laserjet 1522 and that fixed the problem with the Spooling / Cache issue with Office 2013.  Best Buy and HP via phone could not come up with this answer.   Thanks again!

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Win 7 / Office 2013 / HP Printing problem / HP MFP Printer

have latest version of Office 2013 installed Windows 7-32bit. I can only print one time (one print job sent) from any Office app, if I try printing again (sending another print job to the printer from the same office app or even non-office apps like Adobe PDF) the job gets stuck spooling, never progresses or prints. I can only print again if I reboot my computer, and then only once if I print from an Office 2013 app. I have confirmed this is an Office 2013 bug because I have Office 2010 still installed so the very same document will print on the same printer fine and I can print after that just fine. So once I try to print from any Office 2013 app, the print spooler hangs.

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After the problem occurred again even though I disabled Windows Defender, I have now confirmed it is the Printer driver (HP MFP printer). I determined this by setting up a "virtual" printer and was able to print to it consistently   with no problem. Interestingly, that printer was one from the Windows 7 normal selections and probably older than the printer I am trying to print to. Unfortunately HP has not updated my printer's driver since 2009 and I doubt they will at this point. I still don't know what has changed in Office 2013 vs. 2010 that would cause a working printer driver to have this problem. 

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Answer 2

Recently my husband bought the Office 365 University edition everything works fine on our laptops except when we try to print. We have a HP Photosmart Plus and since we upgraded our laptops to the 365 when we send more than two pages to print it won't work. We uninstalled and re installed the printer and its still not working. Any ideas to help fix this?? Thanks This is frustrating....

Just as a note...try using Google Chrome or Firefox as your browser......after doing various testing we have found here at the Academy that Office365 has issues when trying to print a simple word document from with the Internet Explorer Browser.

Either:-

1. The user receives the Print dialogue box but its compressed in some areas you are unable to see what the lettering represents against the text box and the document doesn't appear in the preview section of the dialog box   (as per one of our staff)
2. The user doesn't receive any print dialogue box option and just sits there at the preview (as per our machines in the IT Services department which have enhanced rights and would have thought at least it would work for us!)

After using Google Chrome we are prompted with the Print Dialogue Box, with all options visible and the document prints through to our managed Print Service

C'mon Microsoft...if you want people to switch at least get your own products working together!!!

Answer 3

Autosh, I really wish you moderators would not mark random best guesses as the answer without any input from the original poster.  I supplied the reply and I have no idea if it worked for them.