How to change a default setting about encoding when Word opens

Question

When I try to log on to Word, I get a message that says: File Conversion - $Zotero.dot

Select the encoding that makes your document readable.

Text encoding:

Set to Chinese Simplified (GB2312)

It then says that "Word cannot open a document template" in a path in my user app data folder.

Is there a way to get rid of this from appearing each time I open Word2010?

Tried to do a print screen, but it seems not to have copied here.

Any help appreciated.

Answer 1

To troubleshoot add-ins in Word, take a look at the sections that refer to COM and Startup add-ins in the Knowledge Base article at http://support.microsoft.com/kb/921541/en-us.

Answer 2

I am having the same problem. I have deleted zotero from everywhere I can find it on my system, to no avail. I do not know how to delete a default Word template and can find no instructions to do so on the Microsoft website (I know I must be overlooking it somehow).

Using Windows 8.1, Word 2010.

Help much appreciated!

Answer 3

Actually, I was finally able to locate the corrupt add-on command in the startup instructions for word.

Thanks!

Answer 4

Delete the default Word template see if that helps. (It will be re-created when Word starts.

Do you use/have need for the Zotero plug-in?

http://www.zotero.org/support/word_processor_plugin_troubleshooting

PS In win7 you use the sniping tool, save the result, then when posting your msg see the 'screen' icon in the msg menu bar to upload that saved pic