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Microsoft 365 and Office | Install, redeem, activate | For home | Windows
Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
This is one of the "new" error codes introduced with Office 365/2013. I am not familiar with it and MS has not bothered publishing documentation for it <sigh>.
When you get an error, we Need the FULL and EXACT Error message text and error code (if there is one) as Diagnostic Clues
First rule of asking questions, you have to provide enough information about what you are doing so we can try to recreate the problem. If there is an error code generated, we need to see that too.
Describe the exact steps you take to create the error (so we can try to recreate it) and the resulting error. In theory that is obvious, but apparently you didn’t give us enough information to provide a good answer ... <sigh>
We search various sources for the error message you give us to find possible solutions. So we need the exact error message text, we can’t find paraphrased error messages.
Here are replies I have collected from other people who have fixed this problem:
Code 12007-4 “?” Install error
<snip>
Apparently it is due to a DNS resolution problem.
I changed my local DSN to another one and the installation is going on.
</snip>
(thanks Zhang, too bad I can't read it <grin> )
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<snip>
Guys, I have found the Fix/solution for this error.
If your using corporate LAN connection and connected to the internet via proxy, your proxy server or appliance is blocking your MS Office downloading process.
Use alternative internet connection like Wi-Fi that has direct internet connection (No proxy), will solved the problem.
</snip>
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Since it appears to be a "network" related problem, here is my general collection of network related fixes. Maybe one will work for you.
If you do find a fix, please let us know exactly what you did so we can share with other users in future
“Network Connection” fixes collected all in one place
There are several new error codes that mention “Network Connection” as being part of the problem. The problem is NOT that you have NO connection, just that there is something about the connection that the installer can’t work with.
Below, I have collected all of the reported “fixes” for the various problems. It is a “voodoo” approach to trouble shooting, but maybe one of these fixes will work for you, or suggest something else that works.
The hard drive space issue is often a red herring. But it may be an indication that the space allocated to your browser cache is full, aka out of space. Try deleting your browser history and clearing the browser cache (specifics depend on your browser and version, google for instructions):
How to Clear Your Browser's Cache (14 Ways)
http://www.wikihow.com/Clear-Your-Browser%27s-Cache
What's a browser cache, how do I "clear" it, and why would I want to?
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In the few “official” repair articles, the “Official” fixes mentioned are:
- Temporarily turn off the antivirus
- Temporarily turn off the firewall
- Temporarily turn off proxy settings
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<snip> I had this same issue. I just rebooted my computer and it was fixed . Give that a go first. </snip>
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If you are using a wireless / wifi connection, switch to a wired/ethernet connection.
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A couple people have reported problems specifically with Verizon "Jetpack", switching internet connections worked.
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<snip>
Try right click and "Run as Administrator". This resolve this matter on our machine that had this issue.
</snip>
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(For those not familiar with how 365 installs: you download a 1 MB installation client which then pulls the actual Office 365 files down - a few GBs worth, I believe.) I was able to do the first part but not the second. Unfortunately MSFT's installation client doesn't offer something as simple as a test of whether the installation server is accessible.
Once I hit on this possibility, I:
- turned off my firewall
- hopped off my corporate network onto our company's guest Wi-Fi network
- configured Symantec Endpoint Protection as follows: double-click the client in the System Tray, click on "Change Settings", click "Configure Settings" in the Client Management section, and then (if applicable) change the Location setting to "Out of <company name> Premises"
- typed "proxy" in the Start Menu search box, and clicked on "configure proxy server" to bring up the Internet Properties utility. Then click the "LAN Settings" button to make sure "use automatic configuration script" is unchecked.
I don't know how much of this I would have needed had I simply left my office, and tried the installation at home. I don't know what kind of automation is in play when I log on at home.
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<snip>
Apparently it is due to a DNS resolution problem.
I changed my local DSN to another one and the installation is going on.
</snip>
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It was an internet connection problem. As you rightly suggested, it was a WiFi connection that I was using. I switched to a SIM card based connection, and the upload successfully downloaded and installed. Thank you so much for your help.
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http://blogs.msdn.com/b/modonovan/archive/2014/04/09/office-365-pro-plus-fails-to-update-or-fails-with-error-code-30088-27.aspx
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<snip>
It could be your antivirus, malware software, or firewall interfering. You will need to temporarily disable them, and then try installing again. Follow these steps:
For Windows 8 or 8.1
- Right-click on the Windows icon.
- Click on Control Panel.
- Click System and Security.
- Under Action Center, click Review your computer’s status and resolve issues.
- Click the arrow button next to Security.
- If windows can detect your antivirus software, it’s listed under Virus protection. Check the Help information that came with your antivirus software for instructions on disabling it.
For Windows 7
- Open Action Center by clicking the Start button.
- Click Control Panel.
- Under System and Security, click Review your computer’s status.
- Click the arrow button next to Security.
- If windows can detect your antivirus software, it’s listed under Virus protection. Check the Help information that came with your antivirus software for instructions on disabling it.
For business versions of Office 2013:
Please check your proxy and firewall settings.
</snip>
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<snip>
I think my problem may have been similar to yours, Chris... I was installing Office at work, which I'm on a domain for... Its quite possible that the ip was being rerouted via several external ports from the network, or something like that, because as soon as I got home, re-ran the fixit, and tried reinstalling (Access, at least), it appears to be working. Fingers crossed that this will work on Office 2013 as well, or else I'm still in trouble...
</snip>
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<snip>
Upon further investigation, I found that I had two simultaneous network connections that routed to the internet. One was a WiFi connection linked to a particular subnet, and the other was a wired ethernet connection linked to a different subnet. Both connections were capable of reaching the internet, although both would have had different public facing IP addresses.
My best guess is that the streaming requires a consistent connection to one IP address, but the client is load balancing or shifting the connection between the two routes.
When I disconnected the wired connection, and kept only the WiFi connection - the problem was resolved.
For those people experiencing the same issue - check to see if you have a wireless and wired connection, or an active VPN or similar.
</snip>
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<snip>
I finally got mine to work by switching to WiFi instead of the LAN. Something about the way the proxy is set up.
</snip>