Error Code: 3-1 for Microsoft Office 365

Question

I signed up for Microsoft Office 365 free trial for a month, once I installed it I tried to run the program and it wouldn't open and message popped up saying that "something went wrong" and gave me error code: 3-1. I haven't found any pre-existing solutions so I was wondering if anyone knew how to fix this error or even what it means..

Thanks in advance.

Answer 1

See ""Something went wrong" error when you install Office 2013 or Office 365" at:

http://support.microsoft.com/kb/2827031/en-us

and, if necessary http://support.microsoft.com/kb/2822317

If that does not help, then you might remove all traces of the Office  installation by running the fixit from the following article:

http://support.microsoft.com/kb/2739501

and then reinstall Office by logging into www.office.com/myaccount with your registered email address and click Install Office.

Answer 2

See ""Something went wrong" error when you install Office 2013 or Office 365" at:

http://support.microsoft.com/kb/2827031/en-us

and, if necessary http://support.microsoft.com/kb/2822317

If that does not help, then you might remove all traces of the Office  installation by running the fixit from the following article:

http://support.microsoft.com/kb/2739501

and then reinstall Office by logging into www.office.com/myaccount with your registered email address and click Install Office.

I've done ALL of that, restarted PC and tried again. Same error code.  When I try to sign into Office online, it rejects my ID and asks for my Office username. It's the SAME thing.  Side note--this was installed and worked just fine.  2 weeks ago, my HDD crashed and PC was sent off for warranty repair. New HDD installed, so now trying to get all my software reinstalled.   I have to have Office to do my jobs.