Processes in Microsoft 365 for setting up Office apps, redeeming product keys, and activating licenses.
Hello Geneva,
I understand your concern and will assist you with this issue.
Let's repair the Office suite following instructions mentioned in the article below, restart the computer and then try opening the Office application and verify the result:
http://office.microsoft.com/en-us/excel-help/repair-office-programs-HA010357402.aspx
Note:
* Perform Quick Repair as Online Repair ****is not working as expected.
* Do not attempt to any Office application before rebooting the computer.
Hope the above information helps. Reply with the result and I'll be happy to help you further.
Thank you.