Error 30089-4

Question

I am unable to access any of my microsoft programs (word, powerpoint, excel), and it keeps saying "Sorry we ran into a problem" and showing "Error 30089-4". I bought the program a couple months ago online for my laptop and it was working just fine until today. I tried to access it via Programs to possibly uninstall it, but I wouldn't know how to re-install it? It now no longer acts like I have any microsoft products on my computer because it's only letting me open up a previous document in "WordPad only. Help!

Answer 1

Avarinda, I'm having the same problems and none of the solutions offered is solving it. 

I had been getting error messages when I tried to open MS files, but didn't pay a lot of attention (I was too busy to muck with it). 

Then I turned on my computer and it said it had tried to do automatic updates, but "something went wrong" and I got the error 30033-27, and found the instructions to uninstall.

The uninstall failed with 30089-4.

Then I found your thread here and tried the repair link you posted right here and found this:

Windows 7

1. Click Start, click Control Panel, and then click Programs and Features.
2. Click your Microsoft Office program, and then click Change.
3. Select Online Repair, and then click Repair.

But I got a message that it couldn't make a change while another one was in progress. 

This is freaking me out because I have everything on this machine and nothing Microsoft - powerpoint, word, excel - is working! 

Thanks in advance for your assistance.

Answer 2

Please, what was the solution? I´m still with the same problem.

Hi Artur,

I will help you to get rid of the error message.

Before we proceed with the troubleshooting steps, I would like to know the complete error message that you receive when you try to install Office 2013 suite.

You may repair Office 2013 suite following the steps from the link below:

http://support.microsoft.com/kb/2827031/en-us

You may also follow the general troubleshooting steps mentioned in the following article:

http://support.microsoft.com/kb/2822317

Let us know the details and hope the steps from the article helps to install the Office 2013 suite.

Thank you.

Answer 3

Please, what was the solution? I´m still with the same problem.

Answer 4

Great, what did you do?

Answer 5

Fixed it.