Problems after cancelled installation

Question

I had to cancel a running installation of Office 365 (Windows) because of an internet connection which was much too slow. I aborted the installation as it was done about 50 percent approximately. Now I wanted to install Office 365 again but got an error: not possible cause the programm is busy with something else (I think that's a hint of the incomplete installation). What can I do now to complete the installation or to do it again from the beginning? Thank you very much for your answer(s).

Answer 1

Hi Marc,

I know how difficult it is if you are unable to install Office 365 Home Premium.

You may refer to the thread links below which discusses about the same issue and check if it helps:

http://answers.microsoft.com/en-us/office/forum/office\_2013\_release-office\_install/your-product-is-busy-with-other-task/62d88a9b-8d36-4c20-b063-f51786fc9087

http://answers.microsoft.com/en-us/office/forum/office\_365hp-office\_install/problems-on-installing-ms-office365-error-product/ebe64f82-f914-464f-9034-75c6f32754d8

I hope this helps. Let us know if you need further assistance.

Thank you.