Error Code 30058-28 Windows 8.1

Question

When I open an Excel or Word document I get a message in a yellow-background bar at the top of the new document that says "Updates Available. Updates for Office are ready to be installed, but first we need to close some apps."  I click on the white-background bar to the right that says "Update now."  When I do that it starts to download, then I get a message that says "We're sorry, we ran into a problem while downloading updates for Office. Please check your network connection and try again later." It gives Error Code 30058-28.  THis has been going on for several weeks.

Answer 1

Hi Mitchell ,

Thank You For Posting In Microsoft Office Community.

As per the description I understand that you are unable to install and complete the updates for Office 2013 , Let me help you resolve the issue.

Method 1:

Follow the steps below to disable automatic updates.

Open any Office application like Word or Excel, Click on File --> Account--> Update Options and the click on Disable automatic updates.

Close the Office application and reopen the Office applications and enable the automatic updates.

Open any Office application like Word or Excel, Click on File --> Account--> Update Options and the click on Enable automatic updates.

If it still does not work ,

Method 2:

Let’s perform a quick repairof Office 2013 by following the steps in the link below:

http://office.microsoft.com/en-us/excel-help/repair-office-programs-HA010357402.aspx

Restart the computer after the repair is complete. Open the Office Application and see if you are able to update Office 2013.

I hope the above information helps. Let us know if you need further assistance.

Thank you.

Answer 2

Thank you. The second step did work.