Share via

Setup Error

Anonymous
2013-09-21T06:10:21+00:00

I am trying to install office 365 but i cant

this error box opens

i had MS Office 2007 before it, I've uninstalled already

please help me..!!

Microsoft 365 and Office | Install, redeem, activate | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

3 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2013-09-23T06:15:10+00:00

    Hi Arshad,

    Thank you for replying.

    Refer to the following article and try removing the Office components manaully and check if it helps:

    http://support.microsoft.com/kb/290301/en-us

    Note: Take the backup of the registry before modifying it.

    Thank you.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2013-09-22T04:52:01+00:00

    Sorry sir... I've tried it but it doesn't work

    Was this answer helpful?

    0 comments
  3. Anonymous
    2013-09-22T02:33:58+00:00

    Hi Arshad,

    As I understand you’re not able to install the Office 365 64-bit version.

    If there any traces of Office 2010, 2007 32 bit or earlier versions are present in the system, then you will receive this error message.

    Use the Fixit tool from the following KB article and remove all the traces of Office and then try installing the Office. You will be able to install the Office.

    http://support.microsoft.com/kb/971179/en-us

    Reply with the results to assist you further.

    Thank you.

    Was this answer helpful?

    0 comments