failed downloading teams app for windows

Question

failed downloading teams app for windows
my PC is windows7, 64bit

the squirrelsetup.log says,

2020-09-19 09:55:11> Program: Starting Squirrel Updater: --install . --checkInstall --source=PROPLUS --silent --exeName=Teams.exe
2020-09-19 09:55:11> RegistryService: TryGetRegKey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration\ProductReleaseIds exists. Data - O365BusinessRetail
2020-09-19 09:55:11> RegistryService: TryGetRegKey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\Configuration\AudienceData does not exist
2020-09-19 09:55:11> RegistryService: TryGetRegKey: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\ClickToRun\LastScenario exists. Data - UPDATE
2020-09-19 09:55:11> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Policies\Microsoft\Cloud\Office\16.0\Teams does not exist
2020-09-19 09:55:11> Program: Registry value Software\Policies\Microsoft\Cloud\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2020-09-19 09:55:11> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\16.0\Teams does not exist
2020-09-19 09:55:11> Program: Registry value Software\Policies\Microsoft\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2020-09-19 09:55:11> RegistryService: RegKeyExists: HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Teams does not exist
2020-09-19 09:55:11> Program: Registry value Software\Microsoft\Office\16.0\Teams\PreventFirstLaunchAfterInstall does not exist
2020-09-19 09:55:11> Program: Registry flags are not set: proceed with default value NotConfigured

what shall I do?

Thanks,

Answer 1

Hi @김 수진 ,

Windows 7 is not marked as a supported operating system in the hardware requirements for Microsoft Teams, this may be the issue for you.
It is strongly suggested to use a newer operating system version that is listed in the supported operating systems.

Supported operating systems:

• Windows 10 (excluding Windows 10 LTSC)
• Windows 10 on ARM
• Windows 8.1
• Windows Server 2019
• Windows Server 2016
• Windows Server 2012 R2

Hardware requirements for Microsoft Teams
https://learn.microsoft.com/en-us/microsoftteams/hardware-requirements-for-the-teams-app

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Best regards,
Leon