Specific documents will not print

Question

Hello,

I have a client computer that is having print issues from Word 2010.  At her location they use two Toshiba eStudio 556 copier that are set to private print. When she sends a group of documents to the printer to be retrieved later, sometimes not all of the documents will be waiting for her at the printer to be retrieved.  According to windows, the job is sent and shows up in the queue but it is not at the printer.  When we recreate the document by copy and pasting the text to a new blank document, it prints fine.  Also, when the job is sent to the other copier, that is using the same driver and is the same model, it shows up just fine.

This is a confusing issue that I have encountered in the past but was only able to solve by reinstalling Windows and Office.  I am hoping that there is an easier fix that I am missing.  I have tried running a repair on Office, changing the print drivers, and changing the document template.  If anyone else has experienced this and has a different fix, help would be appreciated.

Thanks.

Answer 1

Hi,

Since the issue occurs while trying to print using a network printer,  I kindly request you to post this query in the following TechNet forum for better suggestions.

http://social.technet.microsoft.com/Forums/office/en-US/home?forum=officeitpro

If you have any other questions related to Office products, reply and I’ll be glad to help you.

Thank you.

Answer 2

Hello,

Are there any updates on this issue?

Thanks.

Answer 3

Hi,

Thank you for posting your query in Microsoft Office Community.

Since the issue doesn’t occur while printing from the other printer, issue may be related to the specific printer/printer driver.

I need additional information to help you better.

1. Is the issue experienced while trying to print from the local or network printer?
2. How many documents are sent at a time to print when the issue occurs?
3. Does this issue occurs when the user tries printing a set Excel or PowerPoint files?

I look forward to your reply to assist you further.

Thank you.

Hello,

1. We are using network printers.  The printers are all installed onto a print server and and computers are connected to them via group policy.
2. The issue occurs both when multiple documents are sent and when only one document is sent.
3. I have only been notified about printing errors in Word.  But I have had another user have issues when printing a document from excel.

I'm hesitant to say its a driver issue due to the fact that the document is sent to two printers of the same make and model using the same driver.  The job going to one printer works, but not the other.

Thanks.

Answer 4

Hi,

Thank you for posting your query in Microsoft Office Community.

Since the issue doesn’t occur while printing from the other printer, issue may be related to the specific printer/printer driver.

I need additional information to help you better.

1. Is the issue experienced while trying to print from the local or network printer?
2. How many documents are sent at a time to print when the issue occurs?
3. Does this issue occurs when the user tries printing a set Excel or PowerPoint files?

I look forward to your reply to assist you further.

Thank you.