OneNote cannot pack sections during Export

Question

I'm running OneNote 2016 on a Win10 platform, however this issue was also present when running OneNote 2010 on Win7 Pro.

While attempting to make a backup of my OneNote Notebook, using File>Export>Notebook>OneNote Package, the following error message appears:

"OneNote cannot pack these sections because some sections have not yet been fully synced and could not be downloaded.  These pages will not be saved.  Continue anyway?"

Continuing will result in a file in the destination folder which I presume is missing some pages.

No matter what I do - sync the Notebook repeatedly, etc., the error still occurs.  To be clear, under File>View Sync Status, the Notebooks are all reporting to be "Up to date" with today's date and time being their last sync.

Any suggestions?

Answer 1

Hello,

Tried your solution.  Regrettably the error reoccurred during export.

Thank you,

Answer 2

Hi,

Thank you for posting your query in Microsoft Office Community.

Let's try following steps and check if it helps.

1. Login to www.onedrive.com.
2. Select and open the OneNote file which you have problem with(Open using OneNote 2016).
3. Go to FILE>Info>View Sync Status .
4. Click on Synch Now and once it is synched try to take back up.

Hope the above information helps. Reply with the result and I’ll be happy to help you further.

Thank you.