MS Office 365 Causing Major Computer Issues

Question

Last week, I was offered the opportunity to upgrade from Microsoft Office 365 2013 to the 2016 version. I followed the steps to upgrade and, almost immediately, began having issues with the program. I backup my USB drive to One Drive quite often, and, for some reason, it is not uploading the files. Each time I sign in, the system tells me "An Office File Needs Your Attention." Right now, I have over 2,000 files that will not upload to One Drive that were fine before the upgrade.

Then...I started having major computer slowdown issues. I would open Word or Excel and begin to work. Suddenly, they would stop responding and start up. I have lost the first paragraph of so many documents in the past week, I have stopped counting. My computer then stopped going online and began to be extremely slow. I figured I had picked up malware or something and ran every virus scan I have...nothing major popped up. 

I am working on an HP Mini 210-2145DX. It is an older computer, so I decided to set it back to factory settings (it had begun developing a few other issues as well). The system was fine...until I reinstalled Office 365 2016. Since then, the computer has been a nightmare.

Today, every time I try to open Excel and access a OneDrive file, it crashes...it won't even let me CTRL-ALT-DEL to stop the program. All the things I am reading online talk about Outlook being a problem, but I don't use Outlook so the fixes are not helpful at all.

This is ridiculous...I have lost so much work time trying to deal with this. Can anyone provide any suggestions? Since I have returned the computer to the factory settings, I don't think I can revert back to 2013...if someone can tell me how to do that, please, please, please do as I am so tired of this nonsense. As I have been typing this, the Word document I was in restarted...and I am getting an error message that there is a problem with the Microsoft Office Document Cache...when I try to repair it, the system says it cannot be repaired because another application is using the cache...but no other Office programs are open...ARRRGGHHH!!!

Answer 1

I ended up deleting and reinstalling Office 365. The computer does not seem so sluggish and I was able to resolve the issue with the Microsoft Office cache. However, I am still getting an error message when I restart my computer that over 2,000 files cannot be synced with OneDrive and, when I open OneDrive, almost every file there has a red "X" next to it....yet, when I open them, the files inside are there and can be opened for use. The ONLY way I have found to fix the issue is to open each file individually and resave it....I simply do not have time to do that with 2,574 files.

It is not just Excel that crashes...I really only use Excel and Word...BOTH crash. In fact, this morning, Word crashed twice before I could actually use it.

It is annoying to get this error message each time I sign in to the computer. I don't understand why the files are not automatically syncing. This did not happen when I was using Office 365 2013...it has only been since I downloaded the new version.

Answer 2

Hello,

Thank you for posting your query in Microsoft Office community.

We apologize for the inconvenience caused.

This might be OneDrive sync. Follow the steps below and check if it helps.

1. Right click on the OneDrive notification icon.
2. Select Settings.
3. On the Settings tab, under General, uncheck the option “Use Office to sync files faster and work on files with other people at the same time.”
4. Click OK to save changes.
5. Restart the computer and check if the same happens.

Refer the following article for further reference about using Office with OneDrive.

https://support.office.com/en-in/article/Use-OneDrive-with-Office-b1c976de-ef52-4d53-950f-d48f2c6427df

Since excel crashes, let’s refer to the following article which discusses about 'How to Troubleshoot Crashing and Not Responding Issues with Excel’ and check if it helps.

https://support.microsoft.com/en-us/kb/2758592

if the issue persists, Check Event Viewer for any warning/error related to Office and post back the same information to know about cause of the issue.

a) Initiate Run by pressing the Windows Hot Key + R. Now type eventvwr.msc and press Enter on your keyboard to launch the Event Viewer application.

b) When Event Viewer opens up you can look at the left pane and view the logs regarding the specific action (Microsoft Office) on Windows.

Hope it helps. Reply with results to help you further.

Thank you.