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Word for Android using 600MB background data

Anonymous
2015-09-05T18:59:04+00:00

I just realized that my Word for Android app used more than 600MB in background data. It's not a small number for my 2.5GB allowance. Any idea what caused this to happen? I all for helping MS development by sending back information but 600MB?

Microsoft 365 and Office | Word | For home | Windows

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  1. Anonymous
    2015-09-10T23:43:07+00:00

    I had the same issue. 

    Foreground: 224mb

    Background: 338mb

    In just few days!!! I didn't even open it. What the program did with ever 500mb on my money!!! Now I have to buy data.

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  2. Anonymous
    2015-09-07T09:06:46+00:00

    I got a text message this night from my provider, that my data traffic limit has exceeded. Office was downloading about 450 MB in the background. This is not at all acceptable. I have to pay for an data traffic upgrade now.

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  3. Anonymous
    2015-09-25T05:01:12+00:00

    I just got a message from my provider that all my data has been used and will now be shut down. Going to investigate I find the below. 

    Office has used almost 12Gb og background data?? What is going on?? 

    You guys have a serious bug in your software!

    I have of course now restricted and uninstalled everything but thank you for blocking all my future data use!

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  4. Anonymous
    2015-09-18T20:56:39+00:00

    Hi again, it didn't happen again but I'd like to know if it's an update, why is it using my mobile data? I've already set my Play Store to use WiFi only and no other apps are behaving this way.

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  5. Anonymous
    2015-09-06T17:00:08+00:00

    ​

    Hi.

    Welcome to Microsoft Community.

    It’s very strange that Word android app is consuming so much MB.

    There must be update happening for Word app.

    Let’s restart the phone and open Word and check if the issue occurs.

    I hope the above suggestion helps. If you need further assistance, get back to us and we will be glad to assist you.

    Thank you.

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