OneNote 16 Sync Issue, error code 0xE4010641

Question

Hi,

I've been having issues with syncing and local storage with Onenote for months. I'm on Office 16 on a Windows 10 Microsoft Surface Pro 3.

Onenote gives me the error code 0xE4010641 - "We can't sync the notebook because you're offline or because the network location is unavailable." - when I try to sync.

It's also been eating up all my local storage, seemingly creating new temp files on my hard disk every time I try to sync.

It will also no longer export or back up, so I'm really worried that if I re-install office the cache (where I assume all of my current notebook files are) will be lost.

I've tried fixes for similar questions on here e.g. deleting IE cache/temp files with no effect.

I've tried a variety of workaround fixes such as creating a new notebook and moving files to it and then trying to sync, with no effect.

Please help!

Gavin

Answer 1

Thanks, I had seen this before - none of it has helped. My network connection is consistent, the notebooks still exist.

Any other suggestions? I appreciate it

Answer 2

Hi Gavin,

Thank you for reply.

Logout from OneNote and then login and verify the result.

Try to synchronize notebooks manually.

https://support.office.com/en-us/article/Share-and-sync-notebooks-in-OneNote-for-Windows-8-bdcbd49e-bd78-44d3-ae15-f3d994529034

If issue persists, back your OneNote and then reinstall Office.

https://support.office.com/en-us/article/Back-up-notes-8F4741B6-7526-426B-AD94-1063C529B233

Answer 3

Hi Gavin,

Thank you for posting your query in Microsoft Office Community.

Refer to the following article and check if it helps.

https://support.office.com/en-us/article/Resolve-the-0xE4010641-Network-Disconnected-error-in-OneNote-431C61CE-9F9D-44FE-A517-CAEFE70DF6F7

Hope the above information helps. Let me know the result and I'll be happy to help you further.

Thank you.