Remove all = TRUE doesn't work when deploying Office 2016 business to Win7

Question

What is wrong here?

running 

setup /configure remove_all.xml

from CMD.exe with admin rights 

remove_all.xml

<Configuration>

<Remove All="TRUE"/>

<Display Level="None" AcceptEULA="TRUE"/>

<Logging Level="Standard" Path="c:\temp\odt\logs"/>

</Configuration>

..just doesn't bite, and returns with nothing happens.

Doesn't work on some W7 standalone and some W7 under DC. 

The same .xml works on other machines, all win7, some standalone and some under DC.

Timestamp Process TID Area Category EventID Level Message Correlation

04/08/2016 14:02:32.340 SETUP (0x1510) 0x168c Click-To-Run auhiw Medium BootstrapperContext::UpdateSplashScreen: UI has been disabled.

04/08/2016 14:02:32.340 SETUP (0x1510) 0x168c Click-To-Run aoh84 Medium AdminConfigure::HandleStateAction: Configuring an uninstall scenario.

04/08/2016 14:02:32.340 SETUP (0x1510) 0x168c Click-To-Run Non Task Error aoh86 Unexpected AdminConfigure::HandleStateAction {"MachineId": "dd42fba46f9ae44c9ed3dcbb7ad3275a", "SessionID": "a34b8bef-5823-4213-a08c-0fe98c3b0f7a", "GeoID": 221, "Ver": "0.0.0.0", "C2RClientVer": "0.0.0.0", "ErrorCode": 30088, "ErrorType": "UnexpectedError", "AppVErrorSource": "", "ErrorMessage": "UnexpectedError (AdminConfigure::HandleStateAction Do not have a valid installation and attempting to do a remove operation.)", "ErrorDetails": "", "ContextData": "OException has occured. Exiting bootstrapper."}

04/08/2016 14:02:32.341 SETUP (0x1510) 0x168c Click-To-Run aoh71 Medium BootstrapperState::OnError: Error has occured. Go to ExitBootStateMachine.

04/08/2016 14:02:32.341 SETUP (0x1510) 0x168c Click-To-Run General Telemetry aoh9g Medium TryShowUI::HandleStateAction {"MachineId": "dd42fba46f9ae44c9ed3dcbb7ad3275a", "SessionID": "a34b8bef-5823-4213-a08c-0fe98c3b0f7a", "GeoID": 221, "Ver": "0.0.0.0", "C2RClientVer": "0.0.0.0", "ContextData": "Failure has occured, admin has disabled failure UI."}

04/08/2016 14:02:32.341 SETUP (0x1510) 0x168c Click-To-Run aoh72 Medium ExitBootStateMachine::HandleStateAction: Bootstrapper workflow exiting with result: 0x0

04/08/2016 14:02:32.341 SETUP (0x1510) 0x168c Click-To-Run General Telemetry arqpm Medium AdminBootstrapper::Main {"MachineId": "dd42fba46f9ae44c9ed3dcbb7ad3275a", "SessionID": "a34b8bef-5823-4213-a08c-0fe98c3b0f7a", "GeoID": 221, "Ver": "0.0.0.0", "C2RClientVer": "0.0.0.0", "ContextData": "AdminBootstrapper::Main: Installation came back with -2147418113."}

04/08/2016 14:02:32.341 SETUP (0x1510) 0x14fc Telemetry Rules Engine a1nzp Medium TimerWorker started.

04/08/2016 14:02:32.341 SETUP (0x1510) 0x14fc Telemetry Rules Engine a1e9e Medium Processing data collector events {"EventTypes": 3}

04/08/2016 14:02:32.341 SETUP (0x1510) 0x14fc OfficeTelemetry_ProcessTrace axbjw Medium OTele_ETW_TDC_ProcessTraceStarted {"ETW_EventId": 105, "ETW_Keywords": 2}

04/08/2016 14:02:32.341 SETUP (0x1510) 0x14fc OfficeTelemetry_PerfMetrics axbjw Medium UlsQueueSize {"ETW_EventId": 192, "ETW_Keywords": 128, "MaxSizeInBytes": 5242880, "EventCount": 9, "QueueSizeInBytes": 7842, "DisableRuleLimit": 4718592, "ExtraProcessingLimit": 3303014}

04/08/2016 14:02:32.341 SETUP (0x1510) 0x14fc OfficeTelemetry_RuleProcessing axbjw Medium OTele_Rules_Result2 {"ETW_EventId": 197, "ETW_Keywords": 4, "RuleId": 120100, "RuleVersion": 1, "TriggerTime": "2016-04-08T12:02:32.3146301Z", "Payloads": ""}

04/08/2016 14:02:32.341 SETUP (0x1510) 0x14fc OfficeTelemetry_RuleProcessing axbjw Medium OTele_Rules_Result2 {"ETW_EventId": 197, "ETW_Keywords": 4, "RuleId": 120107, "RuleVersion": 2, "TriggerTime": "2016-04-08T12:02:32.3146301Z", "Payloads": "P[0]=2016-04-08T12:02:32.3146301Z\r\nP[1]=4"}

04/08/2016 14:02:32.341 SETUP (0x1510) 0x14fc OfficeTelemetry_RuleProcessing axbjw Medium OTele_ETW_TDC_SubmitPayload {"ETW_EventId": 122, "ETW_Keywords": 4, "DataCollector": 0, "RuleID": 120107, "PayloadType": 2, "PayloadName": "Passthrough", "ResultTime": "2016-04-08T12:02:32Z"}

04/08/2016 14:02:32.341 SETUP (0x1510) 0x14fc Logging Liblet bce0t Unexpected Call to GetPackageVersionToReport failed. {"SH_ErrorCode": -2147467259}

Answer 1

Hi Ola,

Is there any update? Are Office applications removed now? 

Best regards,

Tim

Answer 2

hi ola,

the message ""errorcode": 30088, …… andlestateaction do not have a valid installation and attempting to do a remove operation.)", "errordetails": "", "contextdata": "oexception has occured. exiting bootstrapper."} " indicates there could be no office applications installed in the computer when we run the command. i've also tested, if i remove all the office applications and still run this command using the .xml file above, i will get the same log items as the picture shows:


so i'd like to confirm the following information:

1. could you double check whether the office applications (click to run version) have already been uninstalled before we running this command setup /configure remove_all.xml?
2. could you capture a screenshot of the installed programs in this win7? (control panel\programs\programs and features)

to upload screenshots, click use rich formatting > insert/edit media .

3. have you tried using the easy fix tool to completely uninstall office in that computer? (option 2 in this article: uninstall office 2013, office 2016, or office 365 from a pc)

thanks,

james