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Word keeps crashing

Anonymous
2015-11-24T09:03:02+00:00

I have the latest word but keeps crashing especially when checking document.

Get the following error

Hardware Monitor Window  WINWORD EXE Application error

The exception unknown software exception (0xe0000002) occurred in the application at location 0x0000000076523E28

Can someone help me with this one?

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author

Doug Robbins - MVP - Office Apps and Services 323.1K Reputation points MVP Volunteer Moderator
2015-11-28T08:14:54+00:00

See the Article “Why do I get a "stopped working message when I start my Office application at:

http://office.microsoft.com/en-us/support/why-cant-i-start-my-office-2013-application-HA104011864.aspx

If that does not help, then you might remove all traces of the Office installation by downloading the fixit from the following article:

http://support.microsoft.com/kb/2739501

saving it to your computer and then running it.

Then reinstall Office by logging into www.office.com/myaccountwith your registered email address and click Install Office.

BEFORE REMOVING THE OFFICE INSTALLATION,  MAKE SURE THAT YOU ARE ABLE TO LOG INTO YOUR ACCOUNT AND THAT OFFICE IS ASSOCIATED WITH IT!

If you actually have Office 2013 (locally installed) rather than the subscription version provided through Office 365, then you can't get Office through your Microsoft Account. Instead, see

https://products.office.com/en-us/download-back-up-restore-microsoft-office-products

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