The document cannot be opened because there are problems with the content

Question

Hi all,

I new to office 2010. I open a document but cannot copy, paste or do anything in it because of the above error message. clicking 'ok' does not exit the error or suggest what else one can do, clicking 'details' shows 'unexpected end of input', 'location: line 1, column 1'. To worsen it, I cannot close the document or  work on any other document that is microsoft word until  I shut the system. What do I do

Answer 1

If this is happening with just one document, that document has been corrupted. Occasionally, I can repair documents, I'll take a look at it if you can upload it to DropBox or other cloud storage, then post a link here.

If this happens every time you open Word, your Normal template may be corrupt. Please follow these steps:

1. Close Word.
2. Open a Search box and type in:

%appdata%\Microsoft\Templates 3. Open the Templates folder that is found and rename Normal.dotm to something else, like NormalOld.dotm. 4. Close the folder and restart Word. A new Normal template will be created.