Subscription licensing service failed

Question

Split from this thread.

W7 x64 Home Premium HP dv6t Pavilion laptop

There was a complete meltdown last night when I closed FF 38.  These are the only Event Items I couldn't fix.  I had resolution/graphic card/audio/Outlook 2013/UAC/desktop icons missing errors.  Does anyone know if Norton's patches this past weekend is causing these errors?  I ran a full scan 6/22/15 8 am. and no viruses/malware.

 Windows 10 report was ran on 6/11/15 and said everything was ok for upgrade and now this has happened.  But the report still showing everything is ready for upgrade.

 Office 2013 License: Log Name:      Application

Source:        Office 2013 Licensing Service

Date:          6/15/2015 11:59:12 AM

Event ID:      0

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Description:

The description for Event ID 0 from source Office 2013 Licensing Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. Yes, Office 2013 Student  is installed and currently working on this laptop. Was installed by Level 2 tech at Microsoft Support May 2015.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Subscription licensing service failed: -2147023838

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Office 2013 Licensing Service" />

    <EventID Qualifiers="0">0</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2015-06-15T16:59:12.000000000Z" />

    <EventRecordID>97109</EventRecordID>

    <Channel>Application</Channel>

    <Computer>-HP</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Subscription licensing service failed: -2147023838</Data>

  </EventData>

</Event>

HP Service Control Mgr? Event ID 7001 6/22/15 7:53 am

Log Name:      System

Source:        Service Control Manager

Date:          6/22/2015 7:53:50 AM

Event ID:      7001

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      -HP

Description:

The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:

%%-2140993535

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

    <EventID Qualifiers="49152">7001</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2015-06-22T12:53:50.771790100Z" />

    <EventRecordID>295572</EventRecordID>

    <Correlation />

    <Execution ProcessID="748" ThreadID="3908" />

    <Channel>System</Channel>

    <Computer>-HP</Computer>

    <Security />

  </System>

  <EventData>

    <Data Name="param1">Peer Networking Grouping</Data>

    <Data Name="param2">Peer Name Resolution Protocol</Data>

    <Data Name="param3">%%-2140993535</Data>

  </EventData>

</Event>

Log Name:      System

Source:        Service Control Manager

Date:          5/23/2015 9:20:07 PM

Event ID:      7001

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      -HP

Description:

The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:

%%-2140993535

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

    <EventID Qualifiers="49152">7001</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2015-05-24T02:20:07.242160700Z" />

    <EventRecordID>277428</EventRecordID>

    <Correlation />

    <Execution ProcessID="812" ThreadID="2192" />

    <Channel>System</Channel>

    <Computer>-HP</Computer>

    <Security />

  </System>

  <EventData>

    <Data Name="param1">Peer Networking Grouping</Data>

    <Data Name="param2">Peer Name Resolution Protocol</Data>

    <Data Name="param3">%%-2140993535</Data>

  </EventData>

</Event>

Answer 1

I understand that work-arounds are not the answer to a permanent fix, but we have roughly 5000 systems and if the online repair is not time feasible then this helps. Hopefully you can run vbs scripts on your system. You must be in the script’s directory in order to run it and possibly admin rights, but I've always have been able to run on any system.

NOTE: This is for the Volume License Edition

Run --> cmd

Cd C:\program files (x86)\Microsoft Office\Office16

Cscript ospp.vbs /dstatus (will tell you how many days you have left!)

Cscript ospp.vbs /act (will activate your Office, which in turn allows more time to fix and get your job done!)

Hope this helps to at least get you back up and running. If you wish to see all of the command arguments the you can run the OSPP.vbs /? And it brings up a really nice page to reference. I actually turned it into a PowerShell script to help automate it - simple but effective :) .  If interested :

cls

cd'C:\Program Files (x86)\Microsoft Office\Office16'

view License Information

Invoke-Command{cscriptospp.vbs/dstatus}

Just a few second pause to view the license

Start-Sleep-Seconds4

Reactivate Office

Invoke-Command{cscriptospp.vbs/act}

cd$Home

Answer 2

I thought Norton was going to support Windows 10 incompatibility issues?  According to the email I received from Norton they would be supporting the changes needed to run Windows 10.

I was reading on a Frequently Asked Questions yesterday for Windows 10 (Microsoft site) that the anti-virus software for older versions of Windows would have to be updated for Windows 10. Don't know if you updated yours but just throwing that out there.

Answer 3

I was reading on a Frequently Asked Questions yesterday for Windows 10 (Microsoft site) that the anti-virus software for older versions of Windows would have to be updated for Windows 10. Don't know if you updated yours but just throwing that out there.

Answer 4

Mohan,

Already did it.  This Event happened after doing repair on Office 2013 Student or maybe something else caused it, because Level 2 tech at  Microsoft Support had to install and reinstall Office to get Outlook to work. Also seeing a security issue and running Norton for the last 3 yrs.  Did a full scan and no viruses. Also after closing FF 38 browser over weekend at about midnight noticed some other issues that popped out.  Most of those issues have been fixed except for the wifi icon on tool bar.  It is connected but there is something over the bars of the wifi connection.  Going to check Services to see if something was disabled that night.  I haven't disabled any Services, but after this weekend Java Updates was trying to run and it has been disabled since 2012? Also received a Windows Update for IE 10 that weekend and tried to hide but it kept coming back in install critical list.  I'm thinking could it be Windows 10 is trying to smooth out everything on laptops running W7 x64?  Even though compatibility report on 6/9/15 said everything was OK and set for install on 7/29/15 after running on 6/5/15 it was showing wifi, sound, and Norton compatibilities issues and may not work after upgrade to Windows 10.

 Office 2013 License: Log Name:      Application

Source:        Office 2013 Licensing Service

Date:          6/15/2015 11:59:12 AM

Event ID:      0

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Description:

The description for Event ID 0 from source Office 2013 Licensing Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. Yes, Office 2013 Student  is installed and currently working on this laptop. Was installed by Level 2 tech at Microsoft Support May 2015.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Subscription licensing service failed: -2147023838

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Office 2013 Licensing Service" />

    <EventID Qualifiers="0">0</EventID>

    <Level>2</Level>

    <Task>0</Task>

    <Keywords>0x80000000000000</Keywords>

    <TimeCreated SystemTime="2015-06-15T16:59:12.000000000Z" />

    <EventRecordID>97109</EventRecordID>

    <Channel>Application</Channel>

    <Computer>-HP</Computer>

    <Security />

  </System>

  <EventData>

    <Data>Subscription licensing service failed: -2147023838</Data>

  </EventData>

</Event>

HP Service Control Mgr? Event ID 7001 6/22/15 7:53 am

Log Name:      System

Source:        Service Control Manager

Date:          6/22/2015 7:53:50 AM

Event ID:      7001

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      -HP

Description:

The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:

%%-2140993535

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

    <EventID Qualifiers="49152">7001</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2015-06-22T12:53:50.771790100Z" />

    <EventRecordID>295572</EventRecordID>

    <Correlation />

    <Execution ProcessID="748" ThreadID="3908" />

    <Channel>System</Channel>

    <Computer>-HP</Computer>

    <Security />

  </System>

  <EventData>

    <Data Name="param1">Peer Networking Grouping</Data>

    <Data Name="param2">Peer Name Resolution Protocol</Data>

    <Data Name="param3">%%-2140993535</Data>

  </EventData>

</Event>

Log Name:      System

Source:        Service Control Manager

Date:          5/23/2015 9:20:07 PM

Event ID:      7001

Task Category: None

Level:         Error

Keywords:      Classic

User:          N/A

Computer:      -HP

Description:

The Peer Networking Grouping service depends on the Peer Name Resolution Protocol service which failed to start because of the following error:

%%-2140993535

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />

    <EventID Qualifiers="49152">7001</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>0</Task>

    <Opcode>0</Opcode>

    <Keywords>0x8080000000000000</Keywords>

    <TimeCreated SystemTime="2015-05-24T02:20:07.242160700Z" />

    <EventRecordID>277428</EventRecordID>

    <Correlation />

    <Execution ProcessID="812" ThreadID="2192" />

    <Channel>System</Channel>

    <Computer>-HP</Computer>

    <Security />

  </System>

  <EventData>

    <Data Name="param1">Peer Networking Grouping</Data>

    <Data Name="param2">Peer Name Resolution Protocol</Data>

    <Data Name="param3">%%-2140993535</Data>

  </EventData>

</Event>

Hello,

Thank you for posting on Microsoft Community.

In order to resolve this issue I suggest you to try doing a complete repair of Office 365 and check if it resolves the issue.

Let us follow these steps to repair Office 365:

1. From Control Panel navigate to Programs and /or Programs and Features and right-click on your Office 2013 installation.
2. Click on Change and then select the Online Repair option.
3. This step would repair/reinstall Office 2013.
4. Once completed, make sure to restart the computer.

Check now if you able to resolve the issue.

Thank you.

Answer 5

Hello,

Thank you for posting on Microsoft Community.

In order to resolve this issue I suggest you to try doing a complete repair of Office 365 and check if it resolves the issue.

Let us follow these steps to repair Office 365:

1. From Control Panel navigate to Programs and /or Programs and Features and right-click on your Office 2013 installation.
2. Click on Change and then select the Online Repair option.
3. This step would repair/reinstall Office 2013.
4. Once completed, make sure to restart the computer.

Check now if you able to resolve the issue.

Thank you.