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OneNote & Two-factor Authentication

Anonymous
2016-04-01T09:46:59+00:00

Hi There,

Apologies if this has already been discussed - I could not find an answer.

I have enabled 2FA on OneNote 2013 using Windows 7.

I can request & receive a security code successfully. When I go to the next page ("I have a code" >"Enter the code you received") there is no field to enter the code that I have received. No syncing for me today.

Any help would be appreciated.

Nicky

Microsoft 365 and Office | OneNote | For home | Windows

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  2. Anonymous
    2016-04-14T06:27:49+00:00

    Hi Noyonima,

    Thanks for escalating. Looking forward to any help to resolve this issue.

    Nicky.

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  3. Anonymous
    2016-04-04T17:00:06+00:00

    Hi NickyP\_933,

    We are sorry to hear about your broken authentication and sync experience. Thank you for providing the steps you followed and the details on your system.

    We are escalating this issue and hope to resolve this very soon. Should I have any update, I'll be sure to post back.

    Best,

    Noyonima

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  4. Anonymous
    2016-04-03T00:35:49+00:00

    Thanks Mr Vardhaman,

    I appreciate your assistance.

    No change after signing out and back in.

    I have also tried reinstalling Office Pro+ 2013 & now I realise that it is not just OneNote, but the whole suite that I can't enter my verification code into.

    I also tried to disabled my virus protection in case it was that.

    I am running Windows 7 64bit (SP1)

    I have .NET Framework 4.6.1 installed

    The office software came to me via HUP

    Refer images below:

    1. I click on SIGN IN.

    1. I enter my email address
    2. I click NEXT.
    3. More help is needed - I have a Windows Live ID

    1. I enter my email address
    2. and password
    3. click on SIGN IN

    1. I enter the last 4 digits of my phone number
    2. I click on SEND CODE
    3. I receive the code on my phone

    1. The final page asks for the code. The word CODE is written, but their is nowhere for me to enter the code. I have tried typing and clicking, but there is no field to receive the code.

    Stuck at the last hurdle.

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  5. Anonymous
    2016-04-02T04:33:20+00:00

    Hello Nicky,

    Thank you for posting your query on Microsoft Office Community.

    Try to Sign out and then Sign in back  and verify the result. You may got to FILE>Account and click Sign out.

    If issue still persists, provide a screen shot describing the problem to understand the issue and help you better.

    You may refer to the following link for information on how to upload a screenshot.

    http://answers.microsoft.com/en-us/windows/wiki/windows\_other-windows\_programs/how-to-include-a-screenshot-in-your-post/2594b08e-32a3-476a-85a6-b021181be7e4

    I look forward to your reply to assist you further.

    Thank you.

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