User won’t synchronize with ADSYNC.

Question

We have Federation setup with ADFS and ADSYNC.

User won’t synchronize with ADSYNC.

ADSYNC ERROR:

Live User not exists

modify,commonName,string,Sabrina Jess,Sabrina Johnson

modify,userPrincipalName,string,*** Email address is removed for privacy ***,*** Email address is removed for privacy ***

Unable to update this object because a user ID already exists for this account. Contact Technical Support.

Tried Hard Match. Created user in Office 365 portal.

When trying to change UPN get error:

PS C:\windows\system32> Set-MsolUserPrincipalName -UserPrincipalName *** Email address is removed for privacy *** -NewUserPrincipalName *** Email address is removed for privacy ***

Set-MsolUserPrincipalName : You must provide a required property: Parameter name: FederatedUser.SourceAnchor

At line:1 char:1+ Set-MsolUserPrincipalName –UserPrincipalName *** Email address is removed for privacy *** ...

    + CategoryInfo          : OperationStopped: (:) [Set-MsolUserPrincipalName ], MicrosoftOnlineException

    + FullyQualifiedErrorId : Microsoft.Online.Administration.Automation.RequiredPropertyNotSetException,Microsoft.Online.Administration.Automation.SetUserPrincipalName

Answer 1

Hi Parvinder,

I'm writing to follow up on the previous post. If there are any updates on your side, please post back at your convenience.

Thanks,

Richard

Answer 2

Hi Parvinder,

Have you referred to Bart's reply? Any updates?

Thanks,

Richard

Answer 3

Hi,

I've had the same issue before. First check with the ID Fix tool that there are no 2 users with the same UPN locally. Then check online if there is not a user already with the UPN ... we had this issue that we created a test user and it was still present in Office365 AD. Problem with Office 365 is that it can contain both dirsynced users AND tenant users with the same UPN ... you need to clear it out in Office365 and then try again

Answer 4

Yes the user won't synchronize from AD to O365. That's y I tried hard match but still won't work.

Answer 5

Hi Parvinder,

Do you mean you have tried hard match but the issue (User won’t synchronize with ADSYNC) persists?

Since the issue you are facing now is you cannot sync local users to Office 365, for the following steps, could you let me know your purpose of creating users in Office 365 portal and changing UPN?

In addition, for the related errors, it’s recommended that you post them with screenshots. To upload a picture, please click Use rich formatting under the reply box and then click Insert Image icon.

Thanks,

Richard