Transcript & Certificate Missing after passing the exam

Question

Hi there, I have an issue with one of my exams (DP-900) passed. I took the exam, and there was a screen that showed me I had passed the exam. However, my certificate dashboard doesn't have any information regarding that DP-900, no certificate, not transcript. I double-checked my MCID with the exam confirmation email I received. They are the same. Please help me solve this issue and let me know if additional information needs me to provide. Thank you,

Answer 1

Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam results in dedicated forums here. (Participate\Ask A Question)
Certification Profile/Certification Dashboard
Microsoft Certification / Exams / Score Reports or Exam Results

--please don't forget to upvote and Accept as answer if the reply is helpful--

Answer 2

Hi @Leon Hao ,

Microsoft Certification / Exams is currently not supported in the Q&A forums.

Maybe one of the links is helpful:

Microsoft Training & Certification is supported on their own forums:
Microsoft Training & Support: https://trainingsupport.microsoft.com/
Microsoft Learn: https://techcommunity.microsoft.com/t5/microsoft-learn/ct-p/MicrosoftLearn
Microsoft Certification Exams: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams
Microsoft Transcript - Missing Exams or Certificates: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_trans-mcp_missingexams
Microsoft Certification Profile/MCID Assistance: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_mcid
Microsoft Certification Profile/Account Linking: https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_prof-mcp_link

Pearson VUE Support:
Pearson VUE: https://home.pearsonvue.com/microsoft/
Pearson VUE Customer Service: https://home.pearsonvue.com/Test-takers/Customer-service.aspx
Pearson VUE Chat: https://home.pearsonvue.com/microsoft/contact

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards
Andreas Baumgarten