Can't save document after encryption

Question

Hi, recently in my office we had to start using encryption for security measures. We used built-in encryption certificates. After that some times then you try to save a word document it doesn't save, but suggests to "save as" and then you click save button on "save as" window it says "word cannot complete the save due to a file permission error". We encrypted only Desktop and My documents. At first in some computers we started to get the same then we tried to save a .doc type file. I noticed that it happens then word creates AutoSave file. So after I encrypted AutoSave folder C:...\appdata....\Microsoft\Word it stopped doing that. But now it doesn't matter if you have that folder encrypted or if word  have created AutoSave - if you try to save .docx file it sometimes randomly doesn't let you to save it. You can do it only after multiple tries to save it, so it's really annoying.  Any ideas what is causing that and how can I fix it?

OS Windows 7 SP1 x64, Office 2010 Professional.

Answer 1

Hi,

Welcome to Microsoft Community.

Since the issue is related to encryption, your issue would be better addressed in the Word IT Pro forums:

Click on the link below to post the query:

https://social.technet.microsoft.com/Forums/office/en-US/home?forum=word

Thank you.