HP 8200 Elite USFF Windows 10 boots up, but mouse and keyboard don't work

Robert Ferguson 1

PC will boot to the screen saver, time displays, but the mouse and keyboard do not work. Unable to access the internet from that machine. Tried hard reboot after disconnecting all peripherals and removing the CMOS battery. Ran diagnostics, no errors returned. Recovery failed to fix issue. Can anyone assist?

Reza-Ameri 16,971 Reputation points

2021-07-25T14:05:26.023+00:00

Since when this problem started?
Have you tried connecting them to a different port?
Have you tried connecting different mouse and keyboard?
Is it a touch screen device?

1 answer

Teemo Tang 11,406 Reputation points

2021-07-26T02:06:51.687+00:00

If previous healthy recovery point still cannot fix issue, I think it should not be a system issue but a device issue.
You could enter BIOS to check if keyboard works.
Try to use other mouse or keyboard for test.
Try to insert mouse and keyboard into other USB ports and reboot computer.

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Robert Ferguson 1 Reputation point

2021-07-26T09:19:02.9+00:00

@Teemo Tang ,

Thank you for the quick response. When I tried Recovery, versus reset, Windows reported that it could not find a recovery point. The keyboard does function when perusing BIOS. Each time I reboot the PC it ends up at that same screen, "Continue in the selected language", but at that point the mouse and keyboard do not work.

Teemo Tang 11,406 Reputation points

2021-07-30T06:17:16.81+00:00

It seems that system image has something wrong, you need to to clean install Windows 10 by a official image.
https://www.microsoft.com/en-us/software-download/windows10

Robert Ferguson 1 Reputation point

2021-07-31T01:34:32.97+00:00

Hi,

I was able, not sure how, to get to the link you provided and get Windows installed. When all was said and done, I am right back to the same place. None of the USB ports will function. The information displayed in the Device Manager windows is sparse. Only a single tab displays for each entry and that window contains a single entry which mirrors the label, exempli gratia, Keyboard displays "Keyboard" and nothing else. I opted for the "Update" option because I have no was of creating any media on that PC. The USB ports are Tango Uniform, and there is no onboard DVD writer.

The STG support crew, and I use the term loosely, were unable to figure out the problem, and suggested that I send them the unit ... until I told them it was no longer under warranty. So, what do you think? Is this PC destined for the trash can, or is there a way to run the Create Media app and get the product installed? Id est, does that app create an ISO or an executable on the PC, or would I need to get it off of the PC and burn it on another device?

VR,

Fergie
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HP 8200 Elite USFF Windows 10 boots up, but mouse and keyboard don't work

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