SRV Record Error

Question

hi/good day all,

i'm in the midst of configuring domain of one of my tenants for office 365 (exchange online). upon configuring look like having error with srv records as per screenshot below;

 

when check with the dns/web host seems did not have option to add the srv records? any advice?

Answer 1

Hi Fathi,

The two SRV records affect the Skype for Business Online service in Office 365. You can refer to the article below for more details.

https://support.office.com/en-us/article/Set-up-your-network-for-Skype-for-Business-Online-81fa5e16-418d-4698-a5f0-e666211c5c66#__step_three__test

If you don’t add the two records in your DNS hosting provider, it will block the ability to communicate with external users (Federated and PIC (Public Internet Connectivity)) using Skype for Business.

However, it will not affect the Exchange Online service which means you can configure and use your Office 365 account in Outlook client well.

Regards,

Yang

Answer 2

Hi franky

Many thanks with the answer. If i did not complete the steps may i know if there is any effect towards my Microsoft services?

Can i still configure my outlook client using exchange services? Pls note currently the outlook was configured use pop/smtp setting.

Thanks.

Answer 3

Hi Fathi,

If the DNS provider doesn’t support SRV records, you might transfer your domain to the supported providers so that some features are available.

Here are the providers that support all required DNS records:

https://support.office.com/en-us/article/Service-limitations-when-your-DNS-hosting-provider-does-not-support-SRV-CNAME-TXT-or-redirection-7ae9a655-041d-4724-aa92-60392ee390c2#__if_srv_records

Thanks,

Franky