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Mail merge problems

Anonymous
2015-09-22T08:42:20+00:00

I am trying to mail mail merge a word document via Outlook but the wizard cannot find/pickup the email addresses. the following error message appears: 

"Word cannot merge documents that can be distributed email or fax without a valid mail address. Choose the Setup button to select a mail address data field."

The contacts list has full details.

I am using Office 2013 Home and Business.

Thank you in advance

Noureddine Barguach

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

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  1. Anonymous
    2015-09-22T09:55:17+00:00

    Hi Noureddine,

    Actually, the settings you mentioned are more related to the Word program instead of our Office 365 online service. Meanwhile, I notice that you are using Office 365 Home/Business subscription and as our forum is dedicated to Office 365 Business/Enterprise plan, it’s recommended that you turn to our Word support forum or Office 365 Home support forum for more dedicated help. Experts there are proficient in handling these issues.

    Thanks for your kind understanding.

    Best Regards,

    Sam

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