Microscoft Office

Question

How can I activate my Office 365 if there is 1 step that still error and I'm still configuring it out. Can you help me with this problem?

It says "The account ex. ******@outlook.com isn't associated with this Office Product. I already entered the Product Key and I don't know what's the problem.

Answer 1

Hi Wynna, 

A. The Product key

1. Despite the wording used on packaging, one must include the Dashes (-) that are between each set of 5 characters.
2. Make sure there are No Spaces at all when you type in the key.
3. I learned that one does Not need to use "Capitals" within the Key, even though "they" use "Capitals."
4. It takes a very long time for the program to download fully. So long in fact that a notification comes up saying that        "...you have timed out."
5. So, watch the screen, and every 5 min. or so, "move" the Download screen around and read what is underneath.

    {At this moment I do not recall if there was a "minimize" sign on the Download Window.}

    However, keep watch to see if there is a notification of some sort, telling you that you are about to Time Out . 

6. If "it" gives you a choice to Stay on the site, take it. (I walked away, so it asked me to Refresh the screen. The                   download had stopped. It took some tech guy to get it to continue.
7. Understand that if you got the download to start, the computer will say, "This Product Key has already been used." 

   if you try to start over.

8. You will need a tech. to make it "continue", unless you can do it yourself.
9. Here is the Big Kicker, although the Marketing Department, and the Online download, and your computer, all

   refer to the product as Office 365, you Will Not find it listed as such on your programs!

10. The title of the program is: Office 2016.

         To "find" the program on your computer, look for Office 2016. (The year the Stable release occurred. [As

         opposed to the initial release.])

I hope this helps in some way. I was not exactly sure of your question.

Best Regards, Tracy

Answer 2

Are you trying to use the Key on a preinstalled Office trial or are you following the instructions on a KeyCard to 'get office'?

https://products.office.com/en-us/download-back-up-restore-microsoft-office-products

(First time use)