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Need help with error code 0x803d0000

Anonymous
2015-10-16T00:20:35+00:00

Just updated to Office 2016. When I try to share a document with someone else this message appear in the share window :

" Sorry, something is preventing us from sharing this. We encountered an unexpected error. Please try our user forums for a potential solution : The server couldn't complete this action. Error Code: 0x803d0000 "

The same thing happens for the entire Office suite (Word, PPT, Excel, ...)

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  1. Anonymous
    2015-10-24T18:06:27+00:00

    Hi! It seems that the problem occurs if you upgraded from Office 2013 to 2016. To fix the problem : sign out from Office by clicking you name on the top right corner (switch account - sign out). Then close all office apps and reboot the computer. After the reboot, open any office app and sign in again and the problem should be fixed.

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  2. Anonymous
    2015-10-19T17:34:59+00:00

    I have exact same issue, seems no solution yet?

    I used same share screens/steps and cannot share at all.

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  3. Anonymous
    2015-10-17T21:11:37+00:00

    I have the same exact issue.

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  4. Anonymous
    2015-10-16T12:47:32+00:00

    All the files that I'm trying to share is saved in OneDrive (the normal one, not business). I'm trying to share the document via this windows

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  5. Anonymous
    2015-10-16T03:31:34+00:00

    Hello,

    Thank you for posting your query in Microsoft Office Community.

    Before we proceed, I need more information to help you better.

    1. Where have you saved your documents ?
    2. How are you trying to share the document?

    Reply with necessary information and I'll be glad to assist you further.

    Thank you.

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