Custom Graph Template cannot be applied

Question

I created a template of a graph in Excel 2013, it is saved on the c drive as a CRTX file.  When I go to apply the template to another graph/chart, I get the error message - "The template cannot be applied. It's either damaged or won't work for your your selected chart. Please try recreating it."

I have tried re-reating it several time - however it still does not work. Can you please advise?

Answer 1

Hi,

Welcome to Microsoft Community.

Well it seems that the templates are damaged.

Let us manually uninstall office 2013 by removing the templates folder from %appdata%

https://support.office.com/en-us/article/Manually-uninstall-Office-2013-or-Office-365-1d1110d5-75a4-4154-969e-4260ff29b232?ui=en-US&rs=en-US&ad=US

Registry disclaimer

To do so: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

http://support.microsoft.com/kb/322756/en-us

How to back up and restore the registry in Windows

And then reinstall the office 2013, by logging into “My account page” www.office.com/myaccount

Hope this information helps you. Please let us know if you need additional information.

Thank you.