Changing the activation email address for Microsoft Office Home and Business 2016

Question

We purchased 16 Microsoft Office Home and Business 2016  licenses

I was having some issues registering it.

When I logged into my account with the first license (but did not install anything) to see if it worked or would let me, in it registered it to me.  Can I remove that from my Volume license login?

I need to I un-activate it from the email I put it in under and reactivate it to a different email address, again , I never installed the Office

Answer 1

Hello,

Thank you for your response and for providing more information.

To deactivate your email account from Office Home and Business 2016 you need to contact the Microsoft Support over the phone:

http://windows.microsoft.com/en-us/windows/contact-support

1. Click on Contact Supportwhich appears in the bottom right of the page > then click on Ask Microsoft.
2. Now select Account and billing > Office or Office 365 > Chat online with a Microsoft Answer Tech, Schedule a callor Call me as soon as possible or Schedule a call.

Let us know if you need further assistance.

Hope the above information helps.

Thank you.

Answer 2

I am not having a problem with the Volume license version . I am having a problem with the Microsoft Office 2016 Home and Business which is not a volume license version.

I am referring to PN# T5D-02323

I need to I un-activate it from the email I put it in under and reactivate it to a different email address, again , I never installed the Office

Answer 3

Hello,

Welcome to Microsoft Community.

As you are experiencing activation issues with Office Home and Business 2016 Volume Licensed version, I kindly request you to get in touch with the Volume License department for further assistance.

Refer to the following article to get more information about the same:

http://www.microsoft.com/licensing/existing-customers/activation-centers.aspx​

Hope the above information helps.

Thank you.