Help! Office 2013 Error code 771

Question

Hi All!

I recently purchased a new laptop with win 8.1. 

I also purchased a product key for Office 365 (University) 2013. 

On the desktop is an icon for office but if I try to run it I get back error code: 771.  Correlation Number:  BAA1C1B7-F226-42DL-AAAC-SSD0852BA73A.

I submitted my proof of entitlement and received back a successful result.  If I click the link in the email I go to a page that says I have received academic status but if I click the continue button I just return to the same page.

I have tried:

*  Trying different web browsers.

*  Microsoft update - Latest updates installed

*  PC cure Pro to try to check the registry and repair any errors.

*  Reboot to complete updates.

Can someone please help me install Office 365 (University) before I pull what remains of my hair out?!?!?

Cheers!

Answer 1

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Hi Ahmed,

I need more details to assist you with the issue:

Did you pay extra for Office or is it a trial version which is installed on the computer?

Try the steps below and check the result:

Temporarily turn off the antivirus and firewall security and then try to install the Office subscription.

Follow the steps below to turn off the firewall:

• Logon to Windows 8 computer with administrative credentials.
• Click on Start button and from the options available on the screen click on Control Panel.
• On the opened window click on More Settings option from the bottom of the list in the left pane.
• On the appeared window click on Windows Firewall.
• On Help protects your computer with Windows Firewall Window click on Turn Windows Firewall on or off link that is available in the left pane.
• On the opened window click on **Turn off Windows Firewall (not recommended)**radio buttons under both Home or work (private) network location settings and Public network location settings sections to turn the firewall off.
• To save the changes that you have made click on Ok button.

Note: Enable the firewall once the troubleshooting is done.

Check if Office 2013 is listed in the programs and features list.

If so, then repair the Office suite and check the result: (Online Repair)

http://office.microsoft.com/en-us/project-help/repair-or-remove-office-2010-HA010357402.aspx

Let us know the result.

Thank you.

Answer 2

Hi, 

I'm facing the same problem here, i just purchased a new laptop that should have office 13 included, when i try to open the office icon in start menu, and the following error appear 

Error code : 771

correlation ID: {B944A15C-B74D-452D-B02B-B5E8E1738377}

Answer 3

Hi,

In order to assist you better I need more details:

What is exact issue that you are facing with Office?

Which version of Office is installed on the computer?

Are you able to access the Office applications?

What is the issue that you are facing with macros?

Post the required details, so that we can further assist you.

Thank you.

Answer 4

can you helpme forfix this problema please

tanks

I have igual problema in my office dont open my Works and macros .. if you cant to sendme information about who can to fix

Answer 5

Hi Harry, 

Thank you for choosing Microsoft Community.

I need more details to assist you with the issue:

Are you trying to download or install the Office 365 University program?

I would appreciate if you could post the screenshot of the window you are stuck at.

Login in to my account page using the University account and also the Microsoft account to verify if the Office product is listed.

www.office.com/myaccount

Meanwhile try the steps below and check if it helps: 

Try the InPrivate Browsing session and check the result:

· Go to the Tools menu and select Safety > InPrivate Browsing.

· Use the InPrivate Browsing window to install Office.

Let us know the result.

Thank you.