"Offline Copy" Error - Couldn't contact the server

Question

I have been getting this "Offline Copy" error in office documents. It says:

"We couldn't contact the server, so we opened an offline copy that was up to date as of m/d/yyyy hh:mm AM/PM.

We'll upload any saved changes when the server becomes available."

Its been many weeks and over the weeks I have tried:

• unlinking and linking back the onedrive (starting fresh)
• clearing upload center cache
• clearing internet explorer cache
• disabling "use office to work......" option
• signed out from one of the account as there was two accounts logged in in the office products

None of those seems to do anything. I see those errors mostly when I open one of the files that I haven't opened for over a week or so (I saw one of the files showing an error with time stamp few hours from current time as well).

I have searching for solutions for long time without any success. I would appreciate if anyone have any clue on what's going on and how I can solve this issue. I am using windows 7 and office 2013.

Answer 1

3-27-17 

I'm having this issue now in 2017 on Word 2016. Has anyone come up with a solution yet?

I create several documents each week that I use the old document, save as a new date and make the changes necessary for the week and save it to use the following week.  Often those documents are not saved, even though I am saving them to "this PC" 

I also have a couple of documents dated 11-4-15 and 6-3-16 (date they were last saved) hung up in my Microsoft upload center saying "upload pending."

Answer 2

Same problem for me. Can't find any solutions online still... any word from MS on this?

Answer 3

Same issue here. Except we've got Office 2013 Professional Plus and Windows 8.1 and this is happening to a newly sync'd OneDrive for Business library.

Answer 4

Bump. No response yet - probably means there are some known issues???