Share via

Unable to create shared mailbox called "Admin"

Anonymous
2016-01-05T18:29:00+00:00

Unable to create shared mailbox called "Admin". Error message:

Warning <br> ---
The name "Admin" is already being used. Please try another name. <br> --- <br> ---

No other mailbox contains this email address:

PS C:\WINDOWS\system32> Get-Mailbox -Identity *** Email address is removed for privacy ***

>>

The operation couldn't be performed because object '*** Email address is removed for privacy ***' couldn't be found on

'ME1PR01A001DC06.AUSPR01A001.PROD.OUTLOOK.COM'.

The administrator login for the Office 365 admin center is *** Email address is removed for privacy ***.

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

Answer accepted by question author

Anonymous
2016-01-06T06:19:28+00:00

Hi TechAJ,

According to your description, I would like to confirm the following information:

  1. How did you create shared mailboxes, via Office 365 portal or Exchange Admin Center? 
  2. To identify if this issue is related to back end, I suggest you use Exchange Online PowerShell to create shared mailboxes with the following steps:

•Connect to Exchange Online Powershell.

•Run the following command:

New-Mailbox -Shared -Name "shared2" -DisplayName "shared2" -Alias "admin1" -PrimarySmtpAddress *** Email address is removed for privacy ***

Note: Change the italics to meet your requirement.

If PowerShell doesn't work, can you please share all the related screenshots of the output and the old error message screenshot with us?

Please also run the following command and upload the screenshot of the result:

Get-Recipient -Identity "'*** Email address is removed for privacy ***" | fl name, recipienttype, displayname, email*

Regards,

Monique

Was this answer helpful?

1 person found this answer helpful.
0 comments

Answer accepted by question author

Anonymous
2016-01-07T17:39:44+00:00

Issue was resolved by Office 365 reseller Telstra.

Was this answer helpful?

0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2016-01-07T16:37:43+00:00

    This is the error message I got when running the New-Mailbox command:

    The name "Admin" is already being used. Please try another name.

     + CategoryInfo          : NotSpecified: (:) [New-Mailbox], NameNotAvailableException

      + FullyQualifiedErrorId : [Server=SYXPR01MB0127,RequestId=d8bbb2a5-583c-4bcc-8464-aab48b15ed64,TimeStamp=7/01/2016

      10:34:56 PM] [FailureCategory=Cmdlet-NameNotAvailableException] 4F6022E7,Microsoft.Exchange.Management.RecipientT asks.NewMailbox

      + PSComputerName        : outlook.office365.com

    The Get-Recipient command produced the following:

    The operation couldn't be performed because object '*** Email address is removed for privacy ***' couldn't be found on

    'ME1PR01A001DC06.AUSPR01A001.PROD.OUTLOOK.COM'.

      + CategoryInfo          : NotSpecified: (:) [Get-Recipient], ManagementObjectNotFoundException

      + FullyQualifiedErrorId : [Server=SYXPR01MB0127,RequestId=505b657e-e2f8-4ec7-947f-4d5a7aa4decd,TimeStamp=7/01/2016

      10:36:59 PM] [FailureCategory=Cmdlet-ManagementObjectNotFoundException] C3B1988F,Microsoft.Exchange.Management.RecipientTasks.GetRecipient

      + PSComputerName        : outlook.office365.com

    Was this answer helpful?

    0 comments