Problem Installing Office 365

Question

Trying to install O365 Business from a network share.  The /download command works fine, but when trying to /configure, the setup starts and ends after a minute or so.  The log shows error 17004.  I searched for that error code, and all I could find was someone trying to install on a VM and had a disk space error.  We have 30GB free and I'm installing on a PC, not a VM.  Install log is below.  

Timestamp Process TID Area Category EventID Level Message Correlation

06/11/2015 08:43:38.917 SETUP (0x8ea8) 0x8e90 Click-To-Run amaxp Medium BaseConfigure::TryGetConfiguration: EULA's have been accepted.

06/11/2015 08:43:38.929 SETUP (0x8ea8) 0x8e90 Click-To-Run aoh85 Medium AdminConfigure::HandleStateAction: Configuring an install/crosssell scenario.

06/11/2015 08:43:38.931 SETUP (0x8ea8) 0x8e90 Click-To-Run aqdco Monitorable TryCheckNetworkCost::HandleStateAction: Failed to initialize NetworkCostManager for \ourserver\Office365\O365Business. Assuming low cost and proceeding.

06/11/2015 08:43:38.931 SETUP (0x8ea8) 0x8e90 Click-To-Run aoh9i Medium TryGetVersionDescriptor::HandleStateAction: Getting Cab: v32.cab

06/11/2015 08:43:38.951 SETUP (0x8ea8) 0x8e90 Click-To-Run amecw Medium Descriptor::Load: Reading Available value from descriptor: 15.0.4719.1002

06/11/2015 08:43:38.951 SETUP (0x8ea8) 0x8e90 Click-To-Run amecx Medium Descriptor::Load: Prereq Node exists. Being parsing it.

06/11/2015 08:43:38.951 SETUP (0x8ea8) 0x8e90 Click-To-Run amecy Medium Descriptor::Load: Reading Bootstrapper value from descriptor: 15.0

06/11/2015 08:43:38.951 SETUP (0x8ea8) 0x8e90 Click-To-Run amax8 Medium TryGetVersionDescriptor::HandleStateAction: Descriptor contains Prereqs. Run them now.

06/11/2015 08:43:38.953 SETUP (0x8ea8) 0x8e90 Click-To-Run anwwb Medium IsNativeValidator::CheckPreReq: returning: 1.

06/11/2015 08:43:38.953 SETUP (0x8ea8) 0x8e90 Click-To-Run an8w1 Medium O15BetaValidator::CheckPreReq: Validator has version descriptor

06/11/2015 08:43:38.953 SETUP (0x8ea8) 0x8e90 Click-To-Run an8w6 Medium O15BetaValidator::CheckPreReq: No Office 15 installation detected. Prereq check passes.

06/11/2015 08:43:38.953 SETUP (0x8ea8) 0x8e90 Click-To-Run Telemetry an8xa Medium O15BetaValidator::CheckPreReq: returning: 1.

06/11/2015 08:43:38.955 SETUP (0x8ea8) 0x8e90 Click-To-Run Telemetry anwwn Medium SXSValidator::CheckPreReq: Cross bitness test passed.

06/11/2015 08:43:38.956 SETUP (0x8ea8) 0x8e90 Click-To-Run Telemetry anwwp Medium BootstrapperValidator::CheckPreReq: returning: 1.

06/11/2015 08:43:38.956 SETUP (0x8ea8) 0x8e90 Click-To-Run Telemetry an8w0 Medium ClientValidator::CheckPreReq: returning: 1.

06/11/2015 08:43:38.956 SETUP (0x8ea8) 0x8e90 Click-To-Run Telemetry anwwe Medium DiskSpaceValidator::CheckPreReq: Free disk space is sufficient.

06/11/2015 08:43:38.956 SETUP (0x8ea8) 0x8e90 Click-To-Run Telemetry ami7t Medium Prereq::PrereqsFailed returned 0

06/11/2015 08:43:38.956 SETUP (0x8ea8) 0x8e90 Click-To-Run aoh9n Medium TryGetClient::HandleStateAction: Installation path is: C:\Program Files\Microsoft Office 15

06/11/2015 08:43:38.956 SETUP (0x8ea8) 0x8e90 Click-To-Run amaya Medium TryGetClient::HandleStateAction: Looking for existing client.

06/11/2015 08:43:38.956 SETUP (0x8ea8) 0x8e90 Click-To-Run amayd Medium TryGetClient::HandleStateAction: Did not find an existing client. Downloading a new one.

06/11/2015 08:43:38.957 SETUP (0x8ea8) 0x8e90 Click-To-Run aon8l Medium TryGetClient::HandleStateAction: Getting Cab: i641033.cab

06/11/2015 08:43:39.363 SETUP (0x8ea8) 0x8e90 Click-To-Run Telemetry amawv Medium MonitoredScope::ExecuteUnderStopWatch: TryGetClient::HandleStateAction: Getting Cab. Approximate duration: 405 milliseconds.

06/11/2015 08:43:39.363 SETUP (0x8ea8) 0x8e90 Click-To-Run amaye Medium TryGetClient::HandleStateAction: Found C2R Client in extracted cab.

06/11/2015 08:43:39.363 SETUP (0x8ea8) 0x8e90 Click-To-Run aoh9t Medium TryLaunchClient::HandleStateAction: Launching OfficeClickToRun.exe with parameters: scenario=unknown acceptalleulas="True" cdnbaseurl="http://officecdn.microsoft.com/pr/39168D7E-077B-48E7-872C-B232C3E72675" productreleaseid="none" displaylevel="False" culture="en-us" baseurl="\cofs01\Office365\O365Business" lcid="1033" platform="x86" updatebaseurl="\Server\Share" updatesenabled="True" autoUpgrade="True" o365businessretail.excludedapps="lync,infopath,groove,access,publisher" autoactivate="1" version="15.0.4719.1002" productstoadd="O365BusinessRetail_en-us_x-none" trackedduration=405

06/11/2015 08:43:40.952 SETUP (0x8ea8) 0x8e90 Click-To-Run Telemetry ami7s Monitorable TryLaunchClient::HandleStateAction: C2R Client Install Process returned code 17004

06/11/2015 08:43:40.952 SETUP (0x8ea8) 0x8e90 Click-To-Run Telemetry apx75 Monitorable TryLaunchClient::HandleStateAction: C2R Client returned failing error code 17004

06/11/2015 08:43:40.952 SETUP (0x8ea8) 0x8e90 Click-To-Run Telemetry amc3q Monitorable TryHandleClientError::HandleStateAction: Cleaning up stale Office installation.

06/11/2015 08:43:42.180 SETUP (0x8ea8) 0x8e90 Click-To-Run aoh72 Medium ExitBootStateMachine::HandleStateAction: Bootstrapper workflow exiting with result: 0x0

06/11/2015 08:43:42.180 SETUP (0x8ea8) 0x8e90 Click-To-Run Telemetry aoh9z Medium AdminBootstrapper::Main: Installation came back with 17004.

06/11/2015 08:43:42.182 SETUP (0x8ea8) 0x8e90 Logging Liblet aqc99 Medium Logging liblet uninitializing.

Answer 1

Hi,

Since issue is related to the installation of Office suite from a network location, I suggest you to post this query in the following TechNet forum for better suggestions.

https://social.technet.microsoft.com/Forums/office/en-US/home?forum=officeitpro

If you have any other queries related Office applications, feel free to ask.

Thank you.