Microsoft Office cannot open files from Gmail

Question

Whenever I receive a download from Gmail my Microsoft Word nor my Microsoft Excel will open the file. I get a message that the file is corrupt or there may not be enough resources to open it. If I go to another computer then the file open fine. Can someone tell me what is wrong with my Microsoft office 2010 that it will not open the files

Answer 1

Hi William,

Thank you for posting your query on Microsoft Office Community.

Let's try the following steps and check if it helps..

1. Open Excel 2010.

2. Click on File > Options.

3. Select Trust Center > Trust center settings. 
4. Select Protected view.
5. Uncheck all the options under Protected View > OK.
6. Restart Excel 2010 and try to open Excel documents.

You may need to perform the same steps in Word 2010 as the issue also persist in Word 2010.

You may also try to save the file locally on your computer, try to open it and check if the issue persist.

Try the suggestions and let us know the result at your earliest convenience.

Thank you.