Terminal Server 2019 RDP Black Screen

Question

Hey Everyone

I have a serious Problem that's affecting every user and i can't work at all and is affecting the Company as a whole
When a user log in to RDP he gets a black screen , i tried To close the task manger and boot off the user and reenter or restart the system but nothing worked , i want a solution asap and would appreciate any help

Answer 1

Hi,

Thanks for reaching our Q&A forum. To better assist your black screen issue, please help to verify more details.

1.Are you capable to locally login or in console mode to access the Server 2019, will the black screen issue persisted?

2.If it only occurs in remote connection, when did the black screen occur? Before or after typing the username and password?

3.Any changes made before users got into this problem?

4.Please go and check if any driver related errors or warnings under device management.

Looking forward to your update.

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If the Answer is helpful, please click Accept Answer and upvote it.

Thanks,
Jenny