Protected View Has Stopped Working

Question

I'm using Microsoft Home and Business 2013 (v 15.0.4779.1002), which is current as of today.  Any time I try and open a document in Protected View (Outlook attachment, Internet download, etc.) the relevant Office application starts and then I get a message like "Microsoft Word (Protected View) has stopped working".  If I go into the Trust Center in the application and turn off Protected View, the document opens without a problem.

Searching the Support Forums it is clear that this issue has been going on for years.  Short of disabling Protect View is there a real solution?

Answer 1

Hi everyone!

We have an updated driver now available via Windows Update to help with this issue.

In Windows 10, select the Start button > Settings >Update & security > Windows Update.

If you happened to disable hardware acceleration as a workaround before the driver was available, you should re-enable it to avoid potential performance issues. More info here on how to do that.

Have a great weekend.

Answer 2

Protected View implementation is still not perfect. My suggestion will be that you continue to use the workaround.

For your reference, you may keep a tab on this thread

http://answers.microsoft.com/en-us/office/forum/office_2013_release-excel/cannot-open-some-office-files-after-upgrading-from/c103ee49-2e87-4421-ad96-f433ec77ec54