Sharepoint and Keychain

Question

My problem relates specifically to Sharepoint access from Office for Mac apps.

Steps:

• After successfully adding my local Sharepoint site as an online source I navigate to the site in the file Open panel in Word and open a file.
• I'm prompted to allow access to the keychain (name is the FQDN of Sharepoint site). I click "always allow".
• The file opens successfully. I quit Word.
• I open Excel and repeat the steps for a Sharepoint hosted Excel file.
• I'm prompted again to allow keychain access. The keychain item name matches the one created by Word.
• With the Keychain Utility open I can see this Keychain item xxxxxxxxx-xxxxxx-xxxxx-xxxxxxxxxx-xxxxxxxxxx. When I click to "Always allow" this for Excel as above I can see the item being deleted and replaced by a new string. Excel now opens the file as expected.

If I go back to Word regardless of whether I quit Excel or not and repeat a file open action from Sharepoint the Keychain item is again deleted and replaced, so it's impossible to permanently allow a single Sharepoint password keychain entry for Office apps. It seems that every app creates it's own entry and deletes the existing one, so the "Always allow" box appears every time the app is switched. Same behaviour with powerpoint files. Sharepoint use NTLM authentication.

I've reset the keychain to empty.

OS: 10.12.3

Word: 15.30

Excel: 15.30

Sharepoint 2016

Answer 1

Hi Stefydj,

You can also try creating a new user account to see the outcome.

https://support.apple.com/kb/PH11468?locale=en_US

In addition, if the issue persists, we would still suggest you post the issue in our SharePoint 2013 forum as we have tried to reset keychain and create a new user account which indicates it may be more related to SharePoint server, like the authentication or other settings.

Thanks for your understanding.

Allan

Answer 2

Hi Stefydj,

Regarding the issue, we have an article mentioned about the situation, for your reference:

Keychain access message when opening an Office 2016 for Mac app

We would suggest you try to use the methods mentioned in this thread to see the outcome.

https://answers.microsoft.com/en-us/msoffice/forum/all/microsoft-office-2016-programs-asking-to-use/04815b7a-ac8a-41e5-9bd0-6075205cc6d7

In addition, according to your description, we understand that you are using the On-Premise SharePoint 2013 Server. If the issue persists, we would suggest you post the issue in our SharePoint 2013 forum which is a specific support channel for On-Premise SharePoint 2013 Server related issues. The engineers and members there might provide you with professional support about the issue.

Thanks for your understanding.

Allan

Answer 3

Hi,

thank you for your response. I tried your suggestion, but unfortunately doesn't work,

I have Sharepoint 2016.

I can open the case also in the Sharepoint forum, but I think that the problem is in Office.

Anyone have other suggestion?

Thanks.