SharePoint synced folder is added to "This PC/System (C:)/Users/MyUserName" but does not appear in file explorer with OneDrive and the other drives

Question

SharePoint synced folder is added to "This PC/System (C:)/Users/MyUserName" but does not appear in file explorer with OneDrive and the other drives

McClanahan, Richard@CIO 21

I followed the steps sync-sharepoint-and-teams-files-with-your-computer-6de9ede8-5b6e-4503-80b2-6190f3354a88

Works fine but it adds the synced folder buried in my C/UserName folder, not nice and neat above the OneDrive cloud in File Explorer. This does not happen to all users and I know I can just Pin it to Quick Access.

If I am using Windows 10 and the latest version of OneDrive why is the synced folder not added to the left side of File Explorer as shown in the How To?

Thanks

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Answer 1

Echo Du_MSFT 17,316

Hello @McClanahan, Richard@CIO ,

I could reproduce this issue in my testing, we recommend that you re-establish the synchronization link.

Please following steps:

1.Open OneDrive app, click on Help & Settings >> Settings

2.On the Microsoft OneDrive windows, go to Account tab, click "stop sync" link

3.Open the File Explorer and go to C:\Users\username to delete OneDrive file folder.

4.Go to the SharePoint Online Document library, click on Sync button

Thanks,
Echo Du

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McClanahan, Richard@CIO 21 Reputation points

2021-07-27T15:36:27.337+00:00

Hello, thanks for the response. I tried the steps and my OneDrive for business folder shows up as always but the synced library folder does not appear in the left side of File Explorer unless I pin it.

I stopped all syncing and just synced the SharePoint library, same result. I tried Modern site library, Classic site library and Team site library, makes no difference.

It's very important that I understand why this is happening, this behavior is very confusing for our staff as some of the users do not know to go to the username folder even though it gives the location in the set up wizard. They are expecting to see the synced library folder in their file explorer like the Microsoft guide shows.
Echo Du_MSFT 17,316 Reputation points

2021-07-29T06:48:34.067+00:00

Hi @McClanahan, Richard@CIO ,

Thanks for your reply.

I cannot reproduce your problem in my test, but it is indeed a very strange phenomenon.
We suggest you can open one service request on Microsoft 365 admin center for more professional help.

Have a nice day!

Thanks,
Echo Du
Echo Du_MSFT 17,316 Reputation points

2021-08-02T01:04:10.1+00:00

Hi @McClanahan, Richard@CIO ,

Would you tell me whether your issue has been resolved or have any update?
You are welcome to come back anytime to share the progress of your problem.

Thanks,
Echo Du
McClanahan, Richard@CIO 21 Reputation points

2021-08-09T22:57:17.933+00:00

Update, working with MS Support but no resolution as of today, hopefully I will be able to share more soon.

Richard

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SharePoint synced folder is added to "This PC/System (C:)/Users/MyUserName" but does not appear in file explorer with OneDrive and the other drives

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