Random Access 365 crashes

Question

This happens at random times. Sometimes I will be on access working and sometimes its just on the database in the background. I had been the only one in the office that this was happening to until today. Another person in our office is getting it now also. It is a server db. Here are a few instances of the error log. Mind you, these are all today: 

Faulting application name: MSACCESS.EXE, version: 16.0.6741.2048, time stamp: 0x5752ceec

Faulting module name: ACECORE.DLL, version: 0.0.0.0, time stamp: 0x5752cf55

Exception code: 0xc0000005

Fault offset: 0x00053da4

Faulting process id: 0x7b0

Faulting application start time: 0x01d1e120065862fb

Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\MSACCESS.EXE

Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\ACECORE.DLL

Report Id: fcf6e9ed-4d16-11e6-a920-f8b156bc78a2

Faulting package full name: 

Faulting package-relative application ID:

Faulting application name: MSACCESS.EXE, version: 16.0.6741.2048, time stamp: 0x5752ceec

Faulting module name: ACECORE.DLL, version: 0.0.0.0, time stamp: 0x5752cf55

Exception code: 0xc0000005

Fault offset: 0x00053da4

Faulting process id: 0x488

Faulting application start time: 0x01d1e106b4172b0f

Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\MSACCESS.EXE

Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\ACECORE.DLL

Report Id: 3c2bd61d-4d13-11e6-a920-f8b156bc78a2

Faulting package full name: 

Faulting package-relative application ID: 

Faulting application name: MSACCESS.EXE, version: 16.0.6741.2048, time stamp: 0x5752ceec

Faulting module name: ACECORE.DLL, version: 0.0.0.0, time stamp: 0x5752cf55

Exception code: 0xc0000005

Fault offset: 0x00053da4

Faulting process id: 0xeb4

Faulting application start time: 0x01d1dec2bd1fc677

Faulting application path: C:\Program Files (x86)\Microsoft Office\root\Office16\MSACCESS.EXE

Faulting module path: C:\Program Files (x86)\Common Files\Microsoft Shared\Office16\ACECORE.DLL

Report Id: eb1dd8f2-4cf9-11e6-a920-f8b156bc78a2

Faulting package full name: 

Faulting package-relative application ID: 

This happens around 2-5 times on a daily basis. I have searched online and nothing. I tried a reinstall seeing as it was only on my machine up until today. Would a decompile on the db fix this? Any other ideas would be helpful.

Answer 1

Just as an fyi. I have exhausted all options listed. As well as doing updates and uninstall and reinstall again. Do you have any other suggestions?

Answer 2

The online tool does not ever finish. I have tried it twice and both times my entire office software uninstalls and I have to reinstall.

No other programs have the issue. This is the only database we use but there are various other subsections under this database. They all crash at various times. I will try the analyzer and see if it helps. I will follow up again in a bit. 

Seeing as how it crashes randomly. I will let you know either as soon as it crashes again, or if it has not crashed in say 24-48 hours. If you have any other suggestions in the meantime, let me know. Thanks

9:24 central time.

Fault bucket 108286750338, type 1

Event Name: APPCRASH

Response: Not available

Cab Id: 107687061764

Problem signature:

P1: MSACCESS.EXE

P2: 16.0.6741.2056

P3: 5777c1ad

P4: ACECORE.DLL

P5: 0.0.0.0

P6: 5777c205

P7: c0000005

P8: 00053da4

This is after I did the configuration tool and it found I did not have the latest version of office. I updated it and got this still. 

9:39 central time. Happened again.

Answer 3

Hi Jay,

Given this issue, please try the following methods to check the outcome:

1.Update your Office to the newest version.

2.Use Office Online repair to check the outcome.

3.Install Office Configuration Analyzer Tool (OffCAT) from the following article: https://support.microsoft.com/kb/2812744 to see if there are some solutions provided.

In addition, also let us know the following information:

1.Do other Office program have the crash issue?

2.Does the crash happen on all the databases or this specific database?

Thanks,

Sky Pei