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I created an azure account this morning and had no problem using the portal on my work computer with Chrome 91, but when I got home I found I am able to log into azure no problem, but anything inside of portal.azure.com is not reachable, it just shows the loading animation then times out with a "Hmmm Looks like something went wrong" with a url of portal.azure.com/Error/PageLoadTimeout
The crazy thing is this happens in all browsers (latest Chrome 92, latest Edge, latest Firefox) and even if I VPN to my workplace network and essentially go out of their ISP and firewall. I checked firewall logs for blocked traffic. Obviously cache clearing, inCognito and rebooting the PC also did nothing. A different windows 10 laptop has no issues at home accessing the portal.
Running the self diagnostics, all passed.
I'm at the point where I've ruled everything out but this particular Windows 10 installation and my home network being somehow responsible for the failure to launch.
I did connect my work azure account on this pc previously which was causing some sso to happen to the wrong account but I have since disconnected them.
Is there any way I can diagnose this or get assistance with that?
I apologize if this is not the right tag, but I couldn't find a more appropriate one.
Maybe there are registry keys being used by the JS front end of the Azure portal or something, I can use any other device in the house and it works.
Would love to solve this one...
So now this is getting weird, while seemingly an OS level issue, the problem stems from a 500 response on https://portal.azure.com/api/Portal/GetEarlyUserData?feature.globalresourcefilter=true&feature.internalgraphapiversion=true&feature.iris=true&feature.irismessagelimit=1&feature.showservicehealthalerts=true
The Bearer token is correct so I know not why I get 500 on this one device.
@Chris Welcome to Microsoft Q&A and thank you for your query. Checking in to see if the answer and any of the comments helped you. Please do let us know if you continue to experience the issue. Thanks
@bharathn-msft Hello, @Smith Mister has found the solution to this issue. I would like to give the credit to him but because he commented on another answer I can only seem to give the credit to hdsouza, who was helpful, but not the actual solution. Does SmithMister-1619 have to create a new answer?
@Chris - If you are referring to below response from @Smith Mister . Yes we might have to request Smith to create a new answer or convert the comment to answer. If you can confirm on the below, i can convert that to answer as well. Thanks
Hey, Have you looked at new updates that could have caused the problem. Maybe check control panel - add remove programs - Then sort by "installed on".
Another option is doing a restore to a previous point in time:
Restore - Recovery - Open system Restore - Select an earlier point in time
Hopefully this helps.
Thank you for you're response.
Sadly I have never used this particular computer to access the Azure portal and therefore I have no date to reference as to when it was working.
I'm sure if I could go back far enough that at some point it will work, I mean the far limit is basically re-installing Windows. But I was hoping to hear from someone who knows how the portal frontend works so that I may find the problem and fix it without having to rebuild my OS. I will probably open a case with Azure support from another device.
I am an IT professional by day (basically the one who runs the show, sysadmin by title) and I also do some WebDev on the side, and my experience with both of those leads me to believe that connecting my work account, which is connected to it's own Azure AD, to my home computer is what is causing this, I will also search the registry for remnants of that account.
Whatever is the cause, it is clearly OS level due to every single browser and network connection having the same issue.
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Hi Chris,
I found the problem and how to solve it. Its your antivirus, i think that you are using BitDefender antivirus like me, please disable your anti virus and try again... ;)
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This also worked me, Bitdefender AV blocking - cheers
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Signin in JUST to thank you for your BitDefender AV answer!
It didnt tell me that I needed to reboot to apply the BD AV update. After it updated, my browsers can access Azure portal again.
Many thanks to you for this
I am humbled by your prowess.
I never thought to check because I purchased and manage a 700+ device environment at work using Bitdefender Gravity Zone (their enterprise flavor) and had no such issues on those devices. Didn't think Bitdefender Free at home would have an issue.
Your fix is even sweeter when you consider I just signed up for Azure at work, so managing my work environment from home is now possible without VPN'ing to my workstation at work.
Thank you thank you thank you.
Same issue here today and I disable Bitdefender (Home free version) and now Azure work again :)
Thanks!
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So I'm having this issue on a freshly installed W11 Pro, azure portal fails ON ALL web browsers, Edge, Firefox, you name it. I'm not in the mood to reinstall everything on this computer, I've installed 64GB of RAM to run as many instances of SQL, It's the latest ISO from the windows 11 download tool prepared on a USB stick.