Cannot create a plan in Planner

Question

Hi everyone,

Planner was rolled out to us recently and launches fine from my apps list.  However, I can't actually create a plan.  When I try, I can enter all the information, but when I click "Create Plan" I get an error that says "We couldn't create your plan.  Please try again shortly."  I've tried multiple times over the past three days with no luck - multiple browsers, different computers, etc.  Can anyone help?

Thanks,

Answer 1

Hi Stephanie,

Does the answer above address your questions?

*Note: On June 17th, this community is migrating to Microsoft Community athttp://answers.microsoft.com. If you need further assistance, please post a new question to the Office 365 for business forum beginning June 18th Pacific Time. Thank you for your understanding.

Regards,

Fraser

Answer 2

hi stephanie,

yes, we need the permission to create groups to create plans in planner. so, you may contact the administrator of your organization to grant it to you. for detailed information, see the “how do i manage who can create a group” section under “frequently asked questions about managing microsoft planner” in this article: microsoft planner for admins.

 

regards,

fraser

Answer 3

OK, that might be the problem.  I got a message saying that the ability to create groups has been turned off by the person that manages our email.  So, in order to create plans in Planner, a user needs to be able to create Groups as well.  Is that correct?  Or is there a way to break out the two?  I want to be sure I understand before I contact our local support.  :-)

Thanks!

Answer 4

Hi Stephanie,

Can you create a new plan successful now? Any updates will be appreciate.

Regards,

Fraser

Answer 5

hi stephanie,

please follow the steps below to check the outcome:

1.sign into office portal>click mail tile.

2.in the groups section click create.

3.enter group name and finish other selection>click create.

4.check if you can create a new group here. this modern group is also the plan in planner. if you get any error message, capture a screenshot of the message. if you can create a new group, navigate to planner to check if you can see the newly created group.

let us know the results when you have time. moreover, can other users create new plans in planner?

best regards,

fraser